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Forums > Home› Neverwinter Discussion › Bug Reports (Xbox One)

"Purchase Zen" Tab not working.

deathwing#8328 deathwing
deathwing#8328
 Member Posts: 11 Arc User
in Bug Reports (Xbox One)
When I open the Zen Market in game, it brings up the market like normal, but when I tab over to the Purchase Zen section, it's blank. No options to purchase Zen, only a message telling me there are no items available at the time. I cannot physically buy Zen in game. I've tried on multiple characters of different levels, same result. I've tried logging out, quitting the game, restarting the console, no change. This has been going on for at least a month for me.

Comments

  • frozenfirevrfrozenfirevr Member, Neverwinter Moderator, NW M9 Playtest Posts: 1,475 Community Moderator
    Hmm... Forwarding this issue.
    FrozenFire
  • jeremytheman232jeremytheman232 Member Posts: 231 Arc User
    edited May 2019
    Edit: june 2018 i posted about the same issue.

    Hey ive had this issue for about a year. Support told me that i should just purchase it from the Microsoft store. Couldnt fix it to buy from in game. If they give you any better advice let me know
  • nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,498 Cryptic Developer
    Hi @deathwing#8328! Have you submitted a ticket to support?
  • deathwing#8328 deathwing
    deathwing#8328
         Member Posts: 11 Arc User
    nitocris83 said:

    Hi @deathwing#8328! Have you submitted a ticket to support?

    Sorry for the late response. I'm still having the issue, and I did submit a ticket, as well as contacted chat support. Both told me to submit a bug report.
  • deathwing#8328 deathwing
    deathwing#8328
         Member Posts: 11 Arc User
    frozenfirevr said:

    Hmm... Forwarding this issue.

    Thank you very much @frozenfirevr :) I can provide screenshots if needed.
  • deathwing#8328 deathwing
    deathwing#8328
         Member Posts: 11 Arc User
    nitocris83 said:

    Hi @deathwing#8328! Have you submitted a ticket to support?

    I can also provide screenshots of the bug if needed. Seems I'm not the only one having the issue as well, as @jeremytheman232 has stated.
    @nitocris83
  • deathwing#8328 deathwing
    deathwing#8328
         Member Posts: 11 Arc User
    jeremytheman232 said:

    Edit: june 2018 i posted about the same issue.



    Hey ive had this issue for about a year. Support told me that i should just purchase it from the Microsoft store. Couldnt fix it to buy from in game. If they give you any better advice let me know

    Yeah they told me the same exact thing. Figured it wouldn't be a them problem since it seemed like a dev bug. Fingers crossed this is one that they actually look into! ^-^
    @jeremytheman232
  • jeremytheman232jeremytheman232 Member Posts: 231 Arc User
    Over a year and im sure im not the only other one. Its an inconvenience but at least u can still buy zen.
  • deathwing#8328 deathwing
    deathwing#8328
         Member Posts: 11 Arc User
    jeremytheman232 said:

    Over a year and im sure im not the only other one. Its an inconvenience but at least u can still buy zen.

    Yeah but we don't get any of the sale prices when zen goes on sale. @jeremytheman232
  • jeremytheman232jeremytheman232 Member Posts: 231 Arc User
    > Yeah but we don't get any of the sale prices when zen goes on sale. @jeremytheman232


    You still do get the deals. They change the prices on the xbox store which is why when there is an issue they cant fix. The sales are through Microsoft not arc
  • deathwing#8328 deathwing
    deathwing#8328
         Member Posts: 11 Arc User
    jeremytheman232 said:

    > Yeah but we don't get any of the sale prices when zen goes on sale. @jeremytheman232





    You still do get the deals. They change the prices on the xbox store which is why when there is an issue they cant fix. The sales are through Microsoft not arc

    True enough, but it's so much harder to check if zen is on sale by going to the xbox store than it is to quickly switch tabs in game. @jeremytheman232
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