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Forums > Home› Neverwinter Discussion › General Discussion (PC)

why I can't enter server ip for tracert.

muratttimurattti Member, NW M9 Playtest Posts: 417 Arc User
edited October 2018 in General Discussion (PC)
tracert I do not have a server ip and I do not know where the problem, and so I can not fix the problem on the internet and years of lag play games ....please you not doing a software program will I demand to be made if there are problems where with no people tracert corrected and eliminates the problem 90% already server they receive the most robust Internet in the welding of the Turkish Link, but will not end the lagoon problem after failing to correct a problem with a server and you know it at first, but nothing to this problem .Please give some value to your player.
lag has no problem and no one is doing anything tracert how many times I wanted to send e-mail no help does not come by you already do not understand him.

Comments

  • adinosiiadinosii Member, NW M9 Playtest Posts: 4,294 Arc User
    edited October 2018
    As the instructions on the web site say, start with

    tracert patchserver.crypticstudios.com

    Those are the download servers, but if you have a speed issue when connecting to those you should have the same issue with the actual game servers.

    I do, however suspect that the problem is entirely on your (Turkish) side.
    Post edited by adinosii on
    Hoping for improvements...
  • muratedvinmuratedvin Member Posts: 19 Arc User
    murattti said:

    tracert I do not have a server ip and I do not know where the problem, and so I can not fix the problem on the internet and years of lag play games ....please you not doing a software program will I demand to be made if there are problems where with no people tracert corrected and eliminates the problem 90% already server they receive the most robust Internet in the welding of the Turkish Link, but will not end the lagoon problem after failing to correct a problem with a server and you know it at first, but nothing to this problem .Please give some value to your player.
    lag has no problem and no one is doing anything tracert how many times I wanted to send e-mail no help does not come by you already do not understand him.

    In Romania i have problem with many disconnections. The problem is not from my laptop with wireless connection, because my brother plays the same game using the same ISP(same public IP) but on xboxone.
    Today another player from Turkey told me on chat that he has the same problem as me (many many many.... disconnections).
    Strange is the fact that if I give up the broadband connection and use a 3g hotspot from my phone everything is working fine.
    For 1 month I argue with ISP. But after they give me a list with command to be made, we realized that the Internet is working 100%.
    Even the address patchserver.crypticstudios.com has maybe 1 request time out from 100 or maybe more replies.
    Watching the connections made by the game during playing, when the red status begins to show the increasing time, I see that some of the IPs disappear and I get disconnected or IPs which were connection-established disappear and another IP connects.
    Now I've asked ISP to tell personnel from NOC to monitor the traffic between my IP and both classes 208.95.184.x and 208.95.186.x and port range 7000-7600.
    At least maybe they can tell me if the problem is from my side.

    PS:
    1. commands ping/tracert for patchserver.crypicstudios.com is not relevant for the problem described above
    2. My ISP was bought by vodafone and the guy from Turkey who told me today about the same problem is using Vodafone.(I hope it is only a coincidence).
  • mentinmindmakermentinmindmaker Member Posts: 1,492 Arc User
    This maybe is for the more technological minded of us:
    You could run Wirehark and do a packet capture on your PC of the link to Cryptic. That pcap should reveal what happens if you manage to pcap over one disconnect. Pcaps will show if you have disconnects caused by irregularities in the TCP packet flows.

    You will need some understanding of TCP protocols to successfully read the pcap though. Read up on them on the web.

    As for Vodaphone being the culprit, that could very well be the case. Since Romania and Turkey are fairly close physically, it would be no surprise if they share the higher level Internet links.
  • sandukutupusandukutupu Member Posts: 2,285 Arc User
    For more information on what causes disconnection, lag, or latency please read the official Neverwinter Wiki here. It is most likely a server between the game in Los Gatos, California and your Internet Service Provider. By the way, Romania ranked 5th best in internet speed and quality this year, while the US came in at rank 20th. Maybe we will get better next year.
    wb-cenders.gif
  • frozenfirevrfrozenfirevr Member, Neverwinter Moderator, NW M9 Playtest Posts: 1,475 Community Moderator
    You can try using a proxy from the launcher options.
    FrozenFire
  • muratttimurattti Member, NW M9 Playtest Posts: 417 Arc User
    proxy makes more lag , domain server can not provide the solution with the tracert. although it is very easy. one can do tracert program required

  • sandukutupusandukutupu Member Posts: 2,285 Arc User
    There are some online tools that might help that will not interfere with Cryptic servers. Los Gatos, California is near the city San Jose. When large lags occur I use http://www.speedtest.net and change the server to any of the ones listed for San Jose, CA. Currently this is my test;


    A friend showed me Visual Traceroute that gives you a real world look at how servers hop. This is fun to play with but it only runs from its own ISP and cannot be used to test your own. But using the patchserver.crypticstudios.com as the test may show you server issues in Europe or Asia.
    wb-cenders.gif
  • muratttimurattti Member, NW M9 Playtest Posts: 417 Arc User
    sandukutupu said:

    There are some online tools that might help that will not interfere with Cryptic servers. Los Gatos, California is near the city San Jose. When large lags occur I use http://www.speedtest.net and change the server to any of the ones listed for San Jose, CA. Currently this is my test;



    A friend showed me Visual Traceroute that gives you a real world look at how servers hop. This is fun to play with but it only runs from its own ISP and cannot be used to test your own. But using the patchserver.crypticstudios.com as the test may show you server issues in Europe or Asia.
    ı'm living from turkey upload capped iss 5mb. 100 mb internet , 85 i see my home ping low in my country connecting game up ping 185 200 sometimes problem exiting ports dont supporting us server my iss very bad Believe in yourself and then you'll be the killer to have an answer to everything.
  • muratttimurattti Member, NW M9 Playtest Posts: 417 Arc User
    I don't know what my iss can do with the tracert information on this site
    @sandukutupu
  • sandukutupusandukutupu Member Posts: 2,285 Arc User
    A ping rate of 200 is 0.2 seconds, another way to look at it, the server send new updates to your PC 5 times a second. The Tracert info from the other site is showing the time between servers is closest to the Cryptic end. Unfortunately there is little anyone can do about internet traffic.

    A friend of mine, a medical doctor in Canada, said it took him months to get a faster more direct route to another hospital in the same country. His clinic is in Windsor, ON and was sending files to a hospital in Vancouver, Canada (west coast). The routing system bounced all over the US just to get there. He contacted the ISP (Internet Service Provider) and they had to work with other severs to establish a more direct route (fewer hops) between his clinic and the hospital. If it is that bad for a medical business, I couldn't imagine what it must be like for someone to walk in and ask about a video game.
    wb-cenders.gif
  • mentinmindmakermentinmindmaker Member Posts: 1,492 Arc User
    The ping is usually not the main problem, packet loss is.

    High ping will be experienced as some network lag that can cause problems in Codg etc, but by itself the game should run fairly smooth even with high pings. Packet loss on the other hand will lead to rubberbanding, jerky gameplay and disconnects.

    However a high ping and some packet loss easily can come together.
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