Crashing constantly in Windows 10

doriangreigh · May 2018

Any ideas, I have been playing for weeks on a laptop with no issues and then I would say since this weekend I have been crashing constantly. I have submitted so many of those full dumps through the error app if I were on a metered internet connection i'd owed a thousand dollars i'm sure. So what is the deal? Has there been something with that 64bit update that is causing crash issues? I tried switching back to 32bit and while the crashing is less frequent it will still happen.

The sound also still cuts out in large BHE encounters.

Any ideas or suggestions to fix this or will this be an ongoing issue for awhile making it so I cannot play?

greyangel13 · May 2018

Not that it helps as I'm having the same problem. The launcher opens fine but I press "Play" and it crashes.
Been happening since Saturday 2018 April 28.
In the launcher, one suggestion was to go to options and make sure 32 bit game play was checked. There seems to be a problem with 64 bit play.

Other than that, make sure Java is up to date. Those are some of the steps I've taken so far. I also have a support ticket in so I'll check back and let you know how that goes.

nitocris83 · May 2018

Hello! We are looking into various reports and hope to have some additional information soon.

miasmat · May 2018

@doriangreigh or @greyangel13 do you have and of the ET# that shows in the CrypticError window after the crash? That'll help me track down which case you're referring to.

greyangel13 · May 2018

Hello again.
Seems to be the NVIDIA driver update over the weekend was broken. Tried to run another game and the error on that one said to check DirectX version (Mine is up to date/current) and 3D Settings. Since 3D settings are handled in the NVIDIA panel, I saw there was another driver update (2 in 2 days).

Since updating that, the game starts fine.

@miasmat if it crashes again I'll come back and post the CrypticError window info.

greyangel13 · May 2018

@miasmat
I was too optimistic last night. Same issue when I go to log in this morning.
Error Ticket ID 110820472 (this time)
CrypticError PID: 10844 ETID: 110820472
I had closed out my Support Ticket on this since I thought updating the NVIDIA driver fixed it.

miasmat · May 2018

@greyangel13 your crash is an out-of-memory crash from the Nvidia drivers. It looks like the recent Windows 10 update is replacing your video drivers with something from Microsoft instead of what you manually got from Nvidia. We think the 397.31 GeForce drivers are having trouble. We're working with Microsoft and Nvidia on it, but it looks to be affecting several other games too. I know it's annoying, but try to manually update your video drivers from Nvidia again and see if that sticks.

rhf1959 · May 2018

Hi
I did a manual install of the latest driver and the problem persists. I can launch the gameclient 2 times. On the third I get the out of error code from my nvidia...
this is windows 10 with an Nvidia Geforce GTX 970. I have the problem since the last few days. Cant remember if it came after the update from windows

brewald · May 2018

For players who have a Nvidia graphic card, you need to replace drivers 397.31 by 397.55
They can be found here:
http://nvidia.custhelp.com/app/answers/detail/a_id/4661/~/geforce-hotfix-driver-version-397.55

doriangreigh · May 2018

miasmat said:
@doriangreigh or @greyangel13 do you have and of the ET# that shows in the CrypticError window after the crash? That'll help me track down which case you're referring to.

I have not been keeping a list of the numbers, but there have been numerous ones, I also have opened a ticket and started posting screen shots of errors. I will start posing my error reports PID as I get them.

After doing a full reset of windows reinstalling drivers, I installed the Hotfix nvideo as i do have a 1060 nvidia card. I am still crashing constantly. I crashed twice now with it noting an error writing dump 8x08007012B, 110963199.

I will start posting more of these as I try different things.

As of my full reset of windows 10 and reinstallation of hotfix drivers i can't even play long enough to invoke on more than 3 characters without a crash. I did a clean install of the hotfix driver linked elsewhere in this thread.

As previously stated all seemed to work fine before the x64 update. I have tried using the 32bit version with the same issue, although it does seem to take longer to crash on the 32bit version. I have tried safemode, lowering grahpics, running compatability mode for Win 8 and Win 7, running as administrator. Disabled antivirus, uninstalled antivirus, lowering laptop CPU speed by several hundred Mhz from 2.8 to 2.1. I am running out of things to try.

In past arc had caused a similar issue and was worked around by not using the arc launcher, however it seems that is impossible now.

doriangreigh · May 2018

I have now tried running 32bit safemode then altered graphics, put game in fullscreen mode. I crashed again. ETID 110963644. Sometimes I can play for a bit other times not long at all. This dump file did not have an error in itself.

doriangreigh · May 2018

Looks like there is a way to run without Arc, I ran the game client from neverwinter_en folder. I crashed again, gameclient.exe error, no dump created. Crash to desktop. I have also installed NVidia drivers from Asus website, older version of drivers. I have tried running the exe in compatibility modes for vista - win 8.

doriangreigh · May 2018

BSOD this time, I have had several of those of various types, this time it was a system thread exception not handled, I think.

doriangreigh · May 2018

Froze up almost immediately after selecting character, ETID 110964412.

doriangreigh · May 2018

Turned graphics down to low medium, crash ETID 110964412.

polaris1986 · May 2018

miasmat said:
@doriangreigh or @greyangel13 do you have and of the ET# that shows in the CrypticError window after the crash? That'll help me track down which case you're referring to.

no, i haven't error window ) i logged to server it uploaded some new patch. I played a few and it became a lagged like too many effects was here. I thought it was a reggulary laggs but I tried to make visuals lowed but isn't solved a priblem. And client crashed after that. Its about 20 minutes at all.

i have NVideo card and 10 win system.
Also lags was like "brakes" it happenes also if you leaving a character for some time and watch on picture the outside became
glisten like.

doriangreigh · May 2018

In addition to all the fun I was having trying to adjust a variety of setting to keep the game from crashing, I have also ran a memory diagnostic, there were no errors. I ran a cpu test using the diagnostic tool from intel, no errors.

doriangreigh · May 2018

I also have a desktop computer running an AMD FX9370 processor, 8 GB ram, and an AMD HD7970 3GB video card. It has also crashed, EITD 110801324. I have not performed the numerous setting changes on the desktop as this situation is seriously frustrating me.

brewald · May 2018

doriangreigh said:

After doing a full reset of windows reinstalling drivers, I installed the Hotfix nvideo as i do have a 1060 nvidia card. I am still crashing constantly. I crashed twice now with it noting an error writing dump 8x08007012B, 110963199.

doriangreigh said:

I also have a desktop computer running an AMD FX9370 processor, 8 GB ram, and an AMD HD7970 3GB video card.

@doriangreigh
Why have you installed Nvidia hotfix???
You don't have a Nvidia graphic card, but an AMD graphic card (Radeon GPU)

Uninstall all Nvidia components, and install last AMD drivers
https://support.amd.com/en-us/kb-articles/Pages/AMDGraphicsSoftwareandDriversFAQ.aspx

greyangel13 · May 2018

Well. I keep having to reinstall NVIDIA graphics drivers. So, I crash, update drivers (again), verify all files, and get to log in once and if I'm lucky, I don't crash when switching zones.

Thanks for all the updates. I'll keep checking here for more info.

doriangreigh · May 2018

brewald said:

doriangreigh said:

After doing a full reset of windows reinstalling drivers, I installed the Hotfix nvideo as i do have a 1060 nvidia card. I am still crashing constantly. I crashed twice now with it noting an error writing dump 8x08007012B, 110963199.

doriangreigh said:

I also have a desktop computer running an AMD FX9370 processor, 8 GB ram, and an AMD HD7970 3GB video card.
@doriangreigh
Why have you installed Nvidia hotfix???
You don't have a Nvidia graphic card, but an AMD graphic card (Radeon GPU)

Uninstall all Nvidia components, and install last AMD drivers
https://support.amd.com/en-us/kb-articles/Pages/AMDGraphicsSoftwareandDriversFAQ.aspx

Because my laptop is an intel I7 2800ghz with an NVidia 1060, I have two separate computers a laptop and a desktop which the models were previous mentioned.

nitocris83 · May 2018

Hello folks! Please also check out this announcement post: https://www.arcgames.com/en/forums/neverwinter#/discussion/1239816/update-pc-windows-10-april-update-issues

silence1x · May 2018

I'm having the same issue. Just checked nVidia - I'm running the latest (397.64) but still can't get past the client window.

latest ticket ID# - 111046669

UPDATE: rolling back the nVidia drivers did nothing. Rolling back the windows update 1803 while still using the latest nVidia drivers allowed me to login once again. Seems to be a compatibility issue between 1803 and NW client.

hughpuppies · July 2018

I can sign in play the game for a while then it crashes my computer had to have my computer fixed by an expert, I started playing for about 8 days then it crashed by computer yet again, lucky this time it did not mess up my computer like it did the first time. If you want people to play on a computer you should make it so it does not crash people's computers to where they have to go pay someone to get their computer fixed.

araroth78 · July 2018

Just before the launch of ravenloft the game has been crashing my video card, every update the crashes are more and more on the card. As of today I can play for 5min before the screen goes black and I need to crash my PC. I know it's not my card I can play other games with no issues.

Crashing constantly in Windows 10

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