disclaimer:
This is a bug report - I am not seeking "good" advices nor ill remarks (I am posting it here as it is less frustrating mechanism than the in-game bug reporting mini game)
The action to counter the effect of the bug proposed by support is satisfactory for me so I really just want to report a bug to the correct department.
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I have one in-game mail containing Gond event related refining items. (from time before the big change in refining mechanism)
Whenever I try to withdraw those, the action fails and game claims: "Your inventory is full".
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Ticket contacting support: 180427-000159 (They tried to withdraw the items too, they failed.)
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