Charge Promo Not Working

Comments

• slysnow

  slysnow#2290

  Member Posts: 110 Arc User

  June 2018

  slysnow#2290 said:

  Logging out/in did not rectify the issue. Few others in alliance saying the same.

  Also reported on reddit from others

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• nitocris83 Member, Cryptic Developer, Administrator Posts: 4,498Cryptic Developer › Cryptic Developer

  June 2018

  Team is looking into this. Thanks for reporting!

  

  2
• shanks

  shanks#8721

  Member Posts: 7 Arc User

  June 2018

  Same here, happened to me. This is also happening with everyone I know in the game

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• snakeraiden01

  snakeraiden01#0993

  Member Posts: 3 Arc User

  June 2018

  Not getting my prizes for buying Zen from the PS store.
  

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• guilleas

  guilleas#8277

  Member Posts: 4 Arc User

  June 2018

  No getting nothing i have spend $300 and nothing . Plis fix this

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• Unknown

  June 2018

  This content has been removed.
• hadders4

  hadders4#6928

  Member Posts: 1 Arc User

  June 2018

  Likewise...thought I had lodged 24k Zen but nothing yet

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• leftpath13 Member Posts: 23 Arc User

  June 2018

  A couple of other people were able to claim some of their rewards, not me though.

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• wh1t3b0y75

  wh1t3b0y75#5749

  Member Posts: 4 Arc User

  June 2018

  Any clue when this might be fixed?

  0
• nitocris83 Member, Cryptic Developer, Administrator Posts: 4,498Cryptic Developer › Cryptic Developer

  June 2018

  Hey everyone! We're reaching out to the appropriate teams to figure out why this is impacting some players but not others. We'll provide more updates when able.

  

  1
• leftpath13 Member Posts: 23 Arc User

  June 2018

  I prevented a riot in Protector's Enclave. They seem to be understanding, however restless. LOL. Thanks for looking into it. Good luck, we're all counting on you.

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• midici

  midici#4928

  Member Posts: 2 Arc User

  June 2018

  Not working for me. Not getting my rewards for charge event. Not happy.

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• kreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator

  June 2018

  https://twitter.com/NeverwinterGame/status/1007368369215901696

  My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
  Any of my comments not posted in orange are based on my own personal opinion and not official.
  Any messages written in orange are official moderation messages. Signature images are now fixed!
  

  2
• wh1t3b0y75

  wh1t3b0y75#5749

  Member Posts: 4 Arc User

  June 2018

  thank you for fixing this bug in a timely manner.

  1
• tiltawhirling

  tiltawhirling#1261

  Member Posts: 87 Arc User

  June 2018

  Is this also going to be a fix for getting the quest for the second, third, fourth, and fifth times? Because I can't get it today, either.
  

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• falcontm

  falcontm#8139

  Member Posts: 3 Arc User

  July 2018

  Hi, charged 5300 zen today, no rewards. Relogged, restarted console - no difference.

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• percemer Member, Neverwinter Moderator Posts: 1,048 Arc User

  July 2018 edited July 2018

  Greetings,
  
  We invite you to contact the Customer Support to obtain assistance about this.
  https://support.arcgames.com/
  
  Thank you for your patience.
  
  Regards,

  Post edited by percemer on July 2018

  Percemer
  EU Community Manager @ Gearbox Publishing
  ----------
  Neverwinter: Discord - Facebook - Twitter - YouTube - Customer Support - Terms of Service

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• thecomingdawn

  thecomingdawn#0810

  Member Posts: 19 Arc User

  July 2018

  Its now July 28th and promo charge is Stil Not working havent received 6th gratuity charged over $200

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• nitocris83 Member, Cryptic Developer, Administrator Posts: 4,498Cryptic Developer › Cryptic Developer

  July 2018

  thecomingdawn#0810 said:

  Its now July 28th and promo charge is Stil Not working havent received 6th gratuity charged over $200

  Please contact support for further assistance on this. Thanks!
  

  

  0