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Forums > Home› Neverwinter Discussion › Bug Reports (Xbox One)

Erjellel falls into the lava

sandfox#5862 sandfox
sandfox#5862
 Member Posts: 58 Arc User
in Bug Reports (Xbox One)
Reproduction steps

1) Place lure for Erjellel hunt in Omu
2) Have another player or companion partially block the stairs
3) Stand off to the right side on the above platform
4) While ascending the stairs, Erjellel will fall off into the lava and die.

Observed Result:
Erjellel falls into lava. The hunt has no loot drop.

Expected Result:
Fight Erjellel. If you win, you receive loot.

Video of the bug:
https://youtu.be/uD0VcQLqZkU

Please provide me with a replacement lure.

Comments

  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    Nobody here on the forums can provide you with a replacement lure. You would need to take that one up with Customer Service. But I will be sure to forward your bug report.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
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  • sandfox#5862 sandfox
    sandfox#5862
         Member Posts: 58 Arc User
    Customer service said they can't do anything, and I should post here to get it resolved.

    Is there anyone else to talk to?
  • nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,498 Cryptic Developer
    Hi @sandfox#5862 ! I'll pass this issue on to the team but we are unable to give a replacement lure. The directions from CS were to let us know so we could address the bug of the beholder falling into the lava.
  • ron#7681 ron
    ron#7681
         Member Posts: 1 New User
    this just happening to me@16.49 Monday, on second lure. I killed him or her like you did and nothing. It must of fell down into the lava...:-( (xbox one). The amount of time and money we spend on this, they better give us something.
  • nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,498 Cryptic Developer
    We are aware of the issue with Erjellel and the team is working on it.
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