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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Refinement bug

reg1981reg1981 Member, NW M9 Playtest Posts: 1,435 Arc User
edited January 2018 in Bug Reports (PC)
I have noticed several times while upgrading enchantments that from time to time when you fill the refinement bar and click upgrade it can do nothing. When this happens you can just hit upgrade again however it dumps the amount of RP selected into the enchantment twice and takes it almost to the next rank.

Example:

Rank 7 enchant needs 5k RP to upgrade. I put my bar to full showing 5k used and click upgrade. Nothing happens. Click upgrade again and it consumes 10k RP and fills my new R8 enchant with 5k towards the next level.

On a smaller scale this isn't big however last night irritated me. I was taking my OP's off hand from purple to orange. It called for 203k RP. No problem, I had just over 300k in the pool. I clicked upgrade, nothing happened. I clicked it again, my offhand went orange and it consumed all 300k of my RP but there was no next level so that is 100k lost RP.


It may take the dev team a few tries of upgrading to reproduce this but I would be VERY suprised if they came back unable to reproduce this issue. I have seen it way to many times just in my own refining.

The sign it's going to bug is when you click upgrade and no marks are consumed, no pres wards, nothing.

EDIT: Including my workflow to reproduce this issue

To reproduce it may take several tries but here it is:

Bring up the refinement window for a piece of gear or enchantment.
Use the slider bar to max out refinement.
Set your pres ward.
Click Upgrade.

Once you click upgrade it will either consume the marks and complete, consume a pres ward and fail, or do nothing.

When it does nothing, the bug is active. The next time you click upgrade it will consume double the required RP even if going to max rank.


EDIT: Including video

https://www.youtube.com/watch?v=r24FD59Y5Qs
Post edited by reg1981 on

Comments

  • zomak#4611 zomak
    zomak#4611
         Member Posts: 223 Arc User
    What happens if you hit cancel instead of refine after nothing happens and then reopen the refining window to try again after?
  • reg1981reg1981 Member, NW M9 Playtest Posts: 1,435 Arc User
    Not sure! I do plan to test that the next time it happens though! It's hard to stop from pressing that button when in the refinement zone lol
  • stschiffstschiff Member, NW M9 Playtest Posts: 18 Arc User
    edited December 2017
    I've had the exact same problem today, just over 300k RP on the counter, refined my purple artifact offhand for 200k, got 0 left in the balance :(

    Edit: Made a ingame support ticket, ID #4,643,227.

  • reg1981reg1981 Member, NW M9 Playtest Posts: 1,435 Arc User
    stschiff said:

    I've had the exact same problem today, just over 300k RP on the counter, refined my purple artifact offhand for 200k, got 0 left in the balance :(

    Edit: Made a ingame support ticket, ID #4,643,227.

    I never thought to make a ticket!!!! I'll do the same and add the ticket ID to my post!
  • reg1981reg1981 Member, NW M9 Playtest Posts: 1,435 Arc User
    Ticket ID: #171227-000662
  • reg1981reg1981 Member, NW M9 Playtest Posts: 1,435 Arc User
    edited December 2017
    Link to my video showing clearly my RP getting taken twice. In this case, it's applied to the next rank. Going from purple to orange of course will just make the RP go poof!

    It also shows that the reagents were not consumed on the first attempt!

    https://youtube.com/watch?v=r24FD59Y5Qs
  • reg1981reg1981 Member, NW M9 Playtest Posts: 1,435 Arc User
    Any update on this? Can it be confirmed or denied plz?
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    Everyone was on vacation when this was posted last week, but I will try to get some sort of update on it ASAP.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
    kuI2v8l.png
  • reg1981reg1981 Member, NW M9 Playtest Posts: 1,435 Arc User
    kreatyve said:

    Everyone was on vacation when this was posted last week, but I will try to get some sort of update on it ASAP.

    Forgot about vacations, thanks!
  • reedureedu Member, NW M9 Playtest Posts: 4 Arc User
    Bug exists. I've lost about 80k Refinemets points to upgrade to max lvl :/ Got ticket too... and waiting for response.
  • reg1981reg1981 Member, NW M9 Playtest Posts: 1,435 Arc User
    edited January 2018
    reedu said:

    Bug exists. I've lost about 80k Refinemets points to upgrade to max lvl :/ Got ticket too... and waiting for response.

    Yes it exists, and yes it sucks when it happens! The support ticket will get closed and they will refer you to the forums. I patiently await an update on this one!!
  • rainer#8575 rainer
    rainer#8575
         Member Posts: 280 Arc User
    edited January 2018
    Hmmmm, this explains why sometimes I have some RP in my enchantments when I upgrade them. Also irritating because it destroys the stacking possibility of enchantments (especially annoying if it happens to R14 enchants because there is no option to fix it anymore).
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  • nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,498 Cryptic Developer
    Hi everyone! I'm passing on this information.

    On a personal note, I think this may have happened to me as well but I'm not sure. I thought I was just being distracted/user error.
  • reg1981reg1981 Member, NW M9 Playtest Posts: 1,435 Arc User
    edited January 2018
    nitocris83 said:

    Hi everyone! I'm passing on this information.

    On a personal note, I think this may have happened to me as well but I'm not sure. I thought I was just being distracted/user error.

    That's exactly why I waited 2 weeks before reporting it, I thought I was seeing things until I lost 100k RP :)
  • reedureedu Member, NW M9 Playtest Posts: 4 Arc User
    And my ticket about RP I've lost is just closed now :/ I've spend summary more RP than i could add to item :/\
  • reg1981reg1981 Member, NW M9 Playtest Posts: 1,435 Arc User
    reedu said:

    And my ticket about RP I've lost is just closed now :/ I've spend summary more RP than i could add to item :/\

    My ticket was closed as well. Support can't do anything about this and the bug needs to be identified and fixed. It would be nice to get this RP back, I hope it can be determined who lost as a result of this. I'm over 100k RP lost :(
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    This happened to my brother-in-law yesterday too. He's not happy.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
    kuI2v8l.png
  • nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,498 Cryptic Developer
    Hey everyone! This is on the list of things actively being looked at to identify issue and find a fix. I don't have any updates on status but it was brought up as a concern during our liveops meeting earlier this week.
  • mightyerikssonmightyeriksson Member Posts: 842 Arc User
    edited January 2018
    reg1981 said:

    reedu said:

    And my ticket about RP I've lost is just closed now :/ I've spend summary more RP than i could add to item :/\

    My ticket was closed as well. Support can't do anything about this and the bug needs to be identified and fixed. It would be nice to get this RP back, I hope it can be determined who lost as a result of this. I'm over 100k RP lost :(
    I lost probably around 100k RP or so, getting my DC's offhand to legendary.

    I thought it drained more than expected, but didn't think much more of it, until I saw the exact same thing happen to others on another site...

    And if support doesn't do anything about it, it's a pretty HAMSTER way to start 12b, and 12b has so far been pretty bad, at least on Xbox...
  • reg1981reg1981 Member, NW M9 Playtest Posts: 1,435 Arc User
    mightyeriksson said:

    reg1981 said:

    reedu said:

    And my ticket about RP I've lost is just closed now :/ I've spend summary more RP than i could add to item :/\

    My ticket was closed as well. Support can't do anything about this and the bug needs to be identified and fixed. It would be nice to get this RP back, I hope it can be determined who lost as a result of this. I'm over 100k RP lost :(
    I lost probably around 100k RP or so, getting my DC's offhand to legendary.

    I thought it drained more than expected, but didn't think much more of it, until I saw the exact same thing happen to others on another site...

    And if support doesn't do anything about it, it's a pretty HAMSTER way to start 12b, and 12b has so far been pretty bad, at least on Xbox...

    Guess this is multi platform as well :(
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