Clicking sound

nevik · May 2017

Dear Sirs,

After discussed with Mr. Knuckles, it came up that would be useful to post the following bug over here.

I'm really sorry to disturb you but since some months ago I've found out that neverwinter has giving me clicking sound and even by removing the entire sound they keep going.

This YouTube video shows you the clicking sound that is the same of mine:

https://youtu.be/L08_z2tyAfQ

As I've some ear problems, I need to solve this situation as soon as possible.

What I noticed is that it happens often when I'm near other players. (More often in Enclave, for example)

If it is necessary I'm able to share my PSN.

Awaiting your kind reply and solution.
Best regards.

kreatyve · May 2017

If you press the Touch Pad button until the Events are highlighted, and then press the Square button, that should temporarily resolve the issue. You may need to keep doing this until the devs can get a fix in.

nevik · May 2017

As soon as I test it, I'll update you on this.
Anyway it is really frustrating and it really give you a bad experience of game, sadly.

kreatyve · May 2017

I have forwarded the bug report. The same issue was on Xbox for a time as well.

nevik · May 2017

kreatyve said:
If you press the Touch Pad button until the Events are highlighted, and then press the Square button, that should temporarily resolve the issue. You may need to keep doing this until the devs can get a fix in.

Okay, I've make the upsaid test and sadly it didn't work.

What I understood is that almost all the times it is related to "fire" related things.

For example:

They most of the time make this issue.
Same goes for some swords that has these flames.

kreatyve · May 2017

Perhaps it is a different issue than I thought then, as the issue I thought it was had to do with the events tab - it kept clicking whenever an event changed.

nevik · May 2017

kreatyve said:
Perhaps it is a different issue than I thought then, as the issue I thought it was had to do with the events tab - it kept clicking whenever an event changed.

Yes, it is surely different. I made this connection thanks to the YouTube video that I posted above here and, indeed, the owner of that video has this issue mostly because of his companion, surely.

What can be done for this issue, please? It is really frustrating. Hope in your comprehension.

xinexix · May 2017

I have it too. I just end up muting my tv.

nevik · May 2017

> @xinexix said:
> I have it too. I just end up muting my tv.
I do not think that's the solution I'm looking for eheh

thanks a lot anyway!

xinexix · May 2017

@nevik#0815
I'm sorry. I haven't found a work around yet, and i doubt it'll be fixed in the foreseeable future, so all i can offer is what i've done to mask the problem.

I think you should send in a ticket and ask if it would be possible to have your medical bills reimbursed if you lose your hearing.

The reason i say this is because i had my headset on one night and did df and tiamat back to back. The crackling and popping got so bad that i lost my hearing for the rest of the night (not completely, just very muffled). Thankfully when i woke up in the morning it was back to normal, but i havent used my headset on nw since.

nevik · June 2017

I've already contacted the assistance by making a ticket and they forwarded me here.

I need to resolve this issue ASAP. That is making me crazy as the sound is really frustrating and I do not want to play without Audio.

If that is not possible to solve, just inform us and I'll stop playing.

If that is the only solution for you to let people don't play as you cannot solve a simple audio issue, then it's fine.

kreatyve · June 2017

I do not know if they managed to get a fix in for 11b. But I will forward the bug report again to make doubly sure they are aware.

nitocris83 · June 2017

This was escalated internally and is being looked into.

nevik · June 2017

Thanks a lot, seriously.
I'll be wait for any update about it.

zerosystem · June 2017

This has been driving me nuts for a while! Glad to know someone's looking into it, albeit since... literally a year ago

nevik · June 2017

I really understand you. My ears has some problems too, and this clicking sound is expanding the issue. Indeed I'm not playing a lot for this issue.. It is mostly like a torment. I really hope that during this manteinence the corrupted audio will be fixed..

xinexix · June 2017

I figured out what the clicking sound is while watching the last driftwood tavern stream. It's the crackling from fire.

I tested it in game and it only happens if some type of fire (campfire, fire archon, etc) is within earshot. The thing i dont understand is that volume controls have 0 effect on the crackling noise. Even with game volume off i hear crackling at regular intervals (near 1 campfire).

nevik · June 2017

> @xinexix said:
> I figured out what the clicking sound is while watching the last driftwood tavern stream. It's the crackling from fire.
>
> I tested it in game and it only happens if some type of fire (campfire, fire archon, etc) is within earshot. The thing i dont understand is that volume controls have 0 effect on the crackling noise. Even with game volume off i hear crackling at regular intervals (near 1 campfire).

Exactly!!!

chadworth66 · June 2017

Queue in mdemo. It's guaranteed to cause the clicking there.

nevik · June 2017

Still clicking sound in this update.. oh my.. please just do something

Unknown · June 2017

This content has been removed.

nevik · June 2017

> @yearsbled#5457 said:
> I had the same issue, I had to turn all the volume sliders in the options menu to full volume to get it to stop... Well, not sure if it stopped completely but I do not hear it anymore.

That doesn't work for me..

nevik · July 2017

Almost TWO months passed, and issue is still there. I can't really believe it. I cannot use/meet the fire archon!!!!!!
There are updates? I can pay whatever you want to remove this clicking sound. My tinnitus amplified thanks to YOU!
Be responsible and find a solution please.

nitocris83 · August 2017

Hi @nevik#0815 . This issue has been particularly challenging due to it's randomness. Since there are no specific repro steps to trigger the sound other than have the companion summoned and waiting for it to randomly happen, it's been difficult determining the cause. It remains on our list of issues that we continue to investigate, we just don't have any updates or ETA.

vscunningham · August 2017

Noticed the issue 100% of the time around players who have a fire archon summoned. It also occurred when my skeletal dog reached max level (and became coated in purple flames). Strangely don't notice it around nightmare inferno steeds, but that may be due to the fact that the fire particle effects on them keep vanishing for me lately.

armadeonx · August 2017

I have all 8 classes and I only get clicking on my Paladin (when I load in or zone to a new area) - I also see a notice about weapons needing to be equipped even though they are. I imagine it's linked to auras or feats that trigger effects but only work off of weapon damage.

nevik · August 2017

> @nitocris83 said:
> Hi @nevik#0815 . This issue has been particularly challenging due to it's randomness. Since there are no specific repro steps to trigger the sound other than have the companion summoned and waiting for it to randomly happen, it's been difficult determining the cause. It remains on our list of issues that we continue to investigate, we just don't have any updates or ETA.

Dear cris.
While we're talking about that the issue cannot be replicated, we players have multiple times explained that the issue can be found with fire archon flames. May I ask you to just give us an option to remove the flames of that kind as it is 100% sure that's connected to that flames?
I'll prefer to play without the flames instead having this clicking sound for almost 4 months now.

I'm not saying to remove all the flames for all the people but just a check box on options menu. I'm also not saying it is something easy to be done but I'd really prefer to have that and I believe same for others.

I'm literally not the only one having this issue as you can see from this thread.

The clicking sound means that I cannot play while I speak on my mic with some friends or guild members in a party as I would listen closely the clicking sound in my headset.
While I'm not in a party, its okay, I'll play without my headset and ignore all the game sounds putting 0 to my TV volume, but that is right?
I mean... the sounds and the soundtracks are there to be heard not ignored.. what if people continue ignoring the sounds of the game? It will result in a bad game experience..

Awaiting your reply @nitocris83

dragonlord · September 2017

Same cliking sound here started after the last 3 updates

Clicking sound

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