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The M11 Dig site lockout issue

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  • edited March 2017
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  • kangkeokkangkeok Member Posts: 1,123 Arc User
    edited March 2017
    If u have duplicate copies of same ticket pass, it might bug ur digsite. Although if ur digsite is bugged u can ask someone that has the digsite open to party up. Once u entered the digsite with ur friend, it will reset its timer again. Thanks to grrouper advice to party up to unbug the digsite, all my bugged digsite is reset. Since then i never used my treasure map and i never got duplicate copy of ticket pass. My digsite remain bug free till i accidentally activate a digsite that i just went in and got 2 copy of the same digsite pass. As expected that digsite is bug again and i ask for my guildmate for help to reset it again. This is how i discover the nature of this bug. I wouldnt recomend to discard the ticket tho, as u will never know when the original ticket is gonna expire and risk overlapping ticket timer.
  • strathkinstrathkin Member Posts: 1,798 Arc User
    edited March 2017

    So, I used a pass from a map treasure on a site that was locked for me, I was able to go into it. That is the only work around I have found so far. Have not tried the party idea yet though. Edit, it went back to bugged the next hour. :p

    Thank you for confirming one of the 3 idea's I suggested at least allowed you to enter what was a Locked DIG for you. Also ensure to at least partially upgrade guard posts where possible as this greatly reduces the chance the site will become locked beyond 1hr timer.

    Dig's will lock after you exit but this is the normal 1 hour timer limit.
    strathkin said:

    If your unable to buy a pass from the DIG SITE MANAGER, then try these additional methods:

    • Purchasing a Crypt Map, Sewer Map, or Dungeon Map from the guy in River where you get your DAILY quests from then visit the sparkling Cart by the DIG SITE MANAGER.
    • Open all your TREASURE MAPS you may first have in inventory and use the specific site pass that is LOCKED by also visiting the DIG SITE MANAGER and select use site pass.
    • FINAL and last resort method to TRY which almost always resolve the issue is get in a party with 2-5 other players or party up with someone who's going to buy a pass. and have each try the 3 different methods to UNLOCK the site--one of the party member's should be able to UNLOCK it.
    I suggest you TRY exploring all 3 additional methods aside from the obvious first choice of buying them from the DIG SITE MGR for 1 Weapon, Riches, and Magic.
    On another note I've had duplicate passes from treasure's to the same site and it does not cause the lockout they will also disappear from inventory in one hour and if you want to go in your own order removing them from inventory causes no issues since they are deleted after an hour anyways if not used.
    Post edited by strathkin on
  • strathkinstrathkin Member Posts: 1,798 Arc User
    edited March 2017
    I believe another person also identified the TRY party method...

    I find many like doing DIGS in a party not only because your more likely to have 1 person able to unlock the DIG but for all the following reasons:
    • The one hour limit is per character. If you visited the site within the hour perhaps they did not.
    • If you have a longer lockout. Try the 3 additional methods & fully upgrade guard posts.
    • Being in a party for DIGS allows you take turns upgrading, buying, or using passes.
    When upgrading Guard Posts be sure to use your Weapons or Riches First. Sometimes partially upgrading Guard Posts is all you require if you help the Guard's clear the enemy in the area. That way you save more of your Magic for donating at the Ritual Leader's Spawn location to earn Campaign Chests (Resist the Rituals) which help you earn extra Ichor, etc... which gives you direct rewards like Dig Sites or Treasure's. But check the campaign window regularly when donating magic, all I'll say is it won't tell you when you've gone over.

    Weapons or Riches can then be used mostly for requesting a Ship be loaded to spawn the HE at the Docks.

    Also if you try the 3 additional methods aside from buying a pass from the DIG SITE MGR and none of them work--which I highly doubt would be the case make sure you fully upgraded the guard post.
    Post edited by strathkin on
  • gormenghast1gormenghast1 Member, NW M9 Playtest Posts: 88 Arc User

    I am starting to suspect the cap might be account wide. There were a number of days I ran 5 dig sites on four toons and never got more than 3 focus combined.

    I am at 53 AF on my first main and 52 on the second, getting 3 Focuses daily on each character (easily enough on my unbugged toon, harder on the other due to having some dig sites permalocked). I couldn't ever get more than 3 AF per day on a single toon, even exploring 20+ dig sites after the third one dropped; still I'm pretty sure there's no "account cap" on AF, only the individual character cap of 3 per day.

    I'm afraid that the bad experience of farming lots of dig sites without getting a single AF out of them has to do with a nasty RNG, which can be definitely a very frustrating system for some "unlucky" players. Seems that the devs wanted us to farm dig sites for no less than 29 days for the weapon set and used the 3 AF/day limit to enforce it, but didn't take into account the bugs and the RNG curse forcing most people to endure it for much longer than expected.

    In another thread devs have said that they're working on a patch related to the AF issues (quantity needed and connected bugs), but there has been no stated deadline on when it should hit live. At least we know they're aware and working on it, still the sooner the better.
  • panteleeleepanteleelee Member Posts: 289 Arc User
    Today second dig sites with perma cooldown....


    I send a ticket but im sure no-one help me(us)....

    Taylor DC/DO & AC Buff/Debuff - Guild Gutbusters Brigade - PVE
    May the Torm of Understanding guide us!
  • This content has been removed.
  • kangkeokkangkeok Member Posts: 1,123 Arc User
    As long as u are able to enter the digsite, it will reset the timer.
  • strathkinstrathkin Member Posts: 1,798 Arc User
    One of the 4 methods I identified will open all DIG SITES regardless how long they've been locked, and in the unlikely event it does not be sure to Fully Upgrade the Guard Post and/or helped the Guard's clear the site.
  • rundosrunrundosrun Member Posts: 6 Arc User
    at least one site was unlocked for me today...did they trying to fix this serverwise ham-fistingly or was it a genuine coinsidence ? *sigh
  • panteleeleepanteleelee Member Posts: 289 Arc User
    Answer to my ticket.

    In regards to the River District Dig sites permanent cooldown, we have come to the conclusion that this may be the result of an unreported gameplay bug. Regretfully, we don't have a resolution for the issue at this time. We are always trying to improve the gameplay experience for all of our games and we appreciate the time you took to notify us of your concern. We would like to resolve the issue as quickly as possible; however, some issues require development time from departments outside of Customer Support and cannot be immediately resolved by a Game Master.

    The best way for us to ensure that this is resolved as quickly as possible is for you to directly submit an in-game bug report with your findings by selecting 'Bug Report' from the list of available help options. This ensures that our developer and quality assurance teams receive all of the information they need to properly investigate the cause of a given issue.

    Though the QA team will not directly respond to individual bug reports, all submissions are reviewed, and our developers will work to resolve the issue as soon as possible.

    We apologize for the inconvenience. Let us know if you have any other inquiries.


    Taylor DC/DO & AC Buff/Debuff - Guild Gutbusters Brigade - PVE
    May the Torm of Understanding guide us!
  • sobacsobac Member, NW M9 Playtest Posts: 451 Arc User

    Answer to my ticket.

    In regards to the River District Dig sites permanent cooldown, we have come to the conclusion that this may be the result of an unreported gameplay bug. Regretfully, we don't have a resolution for the issue at this time. We are always trying to improve the gameplay experience for all of our games and we appreciate the time you took to notify us of your concern. We would like to resolve the issue as quickly as possible; however, some issues require development time from departments outside of Customer Support and cannot be immediately resolved by a Game Master.

    The best way for us to ensure that this is resolved as quickly as possible is for you to directly submit an in-game bug report with your findings by selecting 'Bug Report' from the list of available help options. This ensures that our developer and quality assurance teams receive all of the information they need to properly investigate the cause of a given issue.

    Though the QA team will not directly respond to individual bug reports, all submissions are reviewed, and our developers will work to resolve the issue as soon as possible.

    We apologize for the inconvenience. Let us know if you have any other inquiries.

    i like the "this may be the result of an unreported gameplay bug" part. I don't understand why we use forum to report bugs at all :s

    Anyways, i tried to unlock my 2 permalocked sites since day one following @strathkin steps to no avail :'( What and how i dig sites now (actually, been doing this since day one): 1- pay for the pass or use a map if i have it; 2- once im in, i just discard this pass to free some space. Any passes (and maps if i'm almost full) i get from treasures are discarded directly. I couldn't bug any sites this way, partially upgraded posts, etc. What i haven't tried (or maybe i haven't tried since permalock): use travel sign within site or enter dung/skir from Q while i'm still in site. I could try that in preview, but no VIP there and Q'ing... it's quite difficult.
  • edited March 2017
    This content has been removed.
  • adinosiiadinosii Member, NW M9 Playtest Posts: 4,294 Arc User
    I have found @strathkin's suggestion of partying with someone who is not locked out, have them buy a pass and go in together to be completely reliable in unlocking dig sites - provided you actually finish the dig site, and do not just exit immediately. All my previously locked sites are now unlocked, and have stayed unlocked for 2 days. I have also taken care to throw way all passes I get - not sure whether that has any effect or not, but, it does not seem to hurt.
    Hoping for improvements...
  • strathkinstrathkin Member Posts: 1,798 Arc User
    It should not hurt to discard passes from treasure map's, they will auto self destruct (discard) in 1 hour anyways. Oh no sounds like something you'd expect from mission impossible, "this mission will..." :)

    I think Defiantone99 also confirmed those passes your discarding allowed him to enter a locked out site. Others also have done it with Sewer/Crypt/Dungeon passes those you turn in at the Cart by the Dig Site Manager. The KEY to preventing a site from being locked longer than 1 HR is to ensure you are at least partially upgrading dig site's and helping clear enemy near the guard post & dig site going in or coming out.

    Being in a party is wise cause you can then take turns upgrading guard posts and buying passes. Try to focus on using Riches & Weapons to Partially upgrade your Guard Posts or for donating at the SHIP; save your MAGIC for donating to the Ritual Sites where you can earn up to 3 extra chests in the campaign menu.
  • sobacsobac Member, NW M9 Playtest Posts: 451 Arc User
    edited March 2017
    Actually i don't know how they permalocked, but man, i can tell you that i've entered in other dig sites in a thousands ways: with fully upgraded posts, with only 1 upgrade, with mobs around, etc etc... and i couldn't bug them :O So something happened to me the first day when the mod came out :| With all that huge lag... something might get stuck. Will do again all steps @strathkin suggested. Travel sign and/or Qing to smt might be a trigger too, wont try that in live tho XD
  • sobacsobac Member, NW M9 Playtest Posts: 451 Arc User
    Ok, just logged and... Halleluyah!! No more locked dig sites :p
    What's worked from @strathkin tips? Entering in locked site with someone else/party. Had 2 sites locked, so i've tried yesterday all-in-one with that site: fully upgraded posts, bought a pass (crypt/sewer/dungeon) from vendor, etc. And the other one i just entered without upgrading anything and just avoiding mobs. Aaaaand,,, BOTH WORKED! The problem is that i've waited for more than 3 hours yesterday, and they were still locked. But today they were unlocked. So, I'm quite sure, it happened because of DAILY RESET. I'd definitely suggest you all that have this prob to enter directly with the party, and wait til next day (in case it doesn't unlock after 1 hour). If you have plenty resources you can still upgrade guard posts if you want, but in my case, nothing worked but entering there with someone else. GL and hope devs AT LEAST mention this solution in their next patch.
  • adinosiiadinosii Member, NW M9 Playtest Posts: 4,294 Arc User
    That's what I said a few posts above...and like you I found that method to be a 100% reliable fix.
    Hoping for improvements...
  • sobacsobac Member, NW M9 Playtest Posts: 451 Arc User
    After we've found, apparently, a 100% working fix, i tried intentionally some things to try if i can lock dig sites:
    - Enter and leave site using entrance -> triggers a 1 hour CD, totally dumb behavior if you ask me.
    - use travel sign -> no CD, you can reenter any time while you have the pass to it
    - enter in a dung/skir while in dig site -> same as above, you can reenter later.

    Doing this, i couldn't permalocked any sites.
  • strathkinstrathkin Member Posts: 1,798 Arc User
    edited March 2017
    I never leave via front entrance but the exit portal and have no issues.

    However it seems most people are Finding ways now to unlock the sites which is at least mostly good news and people are once again progressing there character's which is NICE to hear. o:)
    Post edited by strathkin on
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