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Forums > Home› Neverwinter Discussion › General Discussion (PC)

CM and PM

nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,498 Cryptic Developer
in General Discussion (PC)
Hey everyone

I'm quickly wrapping up training/knowledge transfer on my end which means I working on organizing my day-to-day tasks. I just finished a round of replies to PMs to see how long it took me to sort through and answer and I wanted to be upfront about my availability. While I do promise to *look* at my PMs every day, I don't want to give the false hope that I can answer right away. For messages that I know will take some investigation or reaching out to others for more info, I will try to dash off a note indicating that. I will have a designated day each week, based on how many meetings or other projects going on, where I commit to answering PMs so hopefully that helps maintain communication for the one on one issues that you want to discuss with me.

tl;dr my inbox is always open, I may not reply right away.

Comments

  • diogene0diogene0 Member Posts: 2,894 Arc User
    edited December 2016
    So basically with such a message you're opening the flood gates of pointless PMs about issues that could be solved with some basic google fu. Good luck. :smile:
  • vordaynvordayn Member, NW M9 Playtest Posts: 1,283 Arc User
    Leaving your inbox open to PMs is a good sign, but please don't burn yourself out!

    Maybe if you notice a recurring theme with questions you could write an FAQ and where to direct people if the info is readily found elsewhere? Then you can just link to your FAQ (but keep the latter updated!).
    Vordon CW    ‡    Vordayn DC    ‡    Axel Wolfric GWF    ‡    Logain SW    ‡    Gawyn GF    ‡    Galad OP    ‡    Aspen Darkfire HR    ‡    Min TR
  • nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,498 Cryptic Developer
    @diogene0 @vordayn

    I still hold the right to determine what's an issue that should be discussed with me or what is a community discussion or support issue ;)
  • micky1p00micky1p00 Member, NW M9 Playtest Posts: 3,594 Arc User
    edited December 2016
    Next week:



    Your sacrifice will not be forgotten :p:#
  • kvetkvet Member, NW M9 Playtest Posts: 2,700 Arc User
    To be fair, PMs we're re-enabled some months ago so everyone's inbox is open now :). This community can be really rough (I count myself in that), but as with those that have come before, the CM is the closest thing to a player advocate that we get in Cryptic. We would all do well to keep in mind where our ire belongs... @nitocris83 doesn't run the game any more than @strumslinger did, but like strum, nito is in a unique position to advocate for us inside Cryptic.

    Part of her job is to deal with the inundation... but it's in our best interest to innundate her with useful (or at least pleasant) messages. Raging at her in PM about things she can't control will simply make it harder for her to deal with things she can deal with.

    Point is - we should hold her responsibe for things she should be held responsible for (like gateway blurbs in blog posts), and work WITH her on things Cryptic has done that are upsetting but not ultimately her call.

    Sekhmet@kvetchus_
    Guilds: Greycloaks, Blackcloaks, Whitecloaks, Goldcloaks, Browncloaks, Spiritcloaks, Bluecloaks, Silvercloaks, Black Dawn
    Tredecim: The Cloak Alliance
  • frozenfirevrfrozenfirevr Member, Neverwinter Moderator, NW M9 Playtest Posts: 1,475 Community Moderator
    Thanks for letting us know. Just saying, people like being heard. So where ever you can, to legitimate complaints/queries, just say something, even if it's just one word, even if you don't have the answer yet. It puts people at ease and makes them feel better. Do get back with a proper answer when you have it though. :p Nice to see ya and hope you'll be extremely active. :)
    FrozenFire
  • UnknownUnknown
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