So since Tuesday morning every time I have tried loading the game I get 'cannot find shard server', I've done full console shutdowns, game closes, clearing reserved space, nothing worked. I read something about trying the things above and how login tokens are different for my xbox profile and my neverwinter xbox profile, so tried something that worked. If anybody else is still stuck (and I've seen a few posts that suggests people are), hopefully this works for you too:
-from xbox home screen quite Neverwinter, (menu button, quit)
-start neverwinter
-while it goes into 'connecting to shard server' hit the xbox button to get to the home screen and logout of your xbox profile
-jump back to neverwinter, it'll ask you to choose your profile, after that for me I connected right away
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