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Main hand Artifacts Lost To Guild Coffer
dreadvenemous
Member Posts: 162 Arc User
@strumslinger
@zebular
I don't know if this should be a bug report or a rant.
Two members of my guild earned main hand artifact weapons on the way to level 70.
Both players have Paladins.
Both players deposited their artifact weapons into their banks because the weapons cannot be picked up until the character reaches 70.
Both players subsequently accidentally fed their weapons to the coffer while dumping in green items picked up - this occurred prior to either reaching 70 and was not discovered until they each reached 70.
Both players were told the equivalent of "tough luck" by technical support because these were donated to guild coffers.
This clearly was not intentional on their part, as they would both prefer to keep the artifact weapon rather than increasing their guild marks by 1 point and increasing the surplus equipment count by 5 points.
What player would expect an item deposited in the bank to be fed to the coffer?
The coffer interface for surplus equipment is pretty annoying and I can easily see any player getting in a hurry and missing that the artifact that they just did 500,000 vigilance quests for is on its way down the toilet. Any player.
Neither of the players are stupid or young or foolish. One player is a disabled American veteran. The other player is an orthopedic surgeon. They're both adults with experience playing games and MMO games in particular.
As a software engineer, I can't imagine this being part of any intelligent design on the behalf of the developers, either.
I am utterly amazed at the indifference that they each were shown by technical support. Is there a minimum Zen purchase that they need to make in order to get assistance? If not, is the answer just "tough luck" to anybody who thinks they're helping out their guild?
@zebular
I don't know if this should be a bug report or a rant.
Two members of my guild earned main hand artifact weapons on the way to level 70.
Both players have Paladins.
Both players deposited their artifact weapons into their banks because the weapons cannot be picked up until the character reaches 70.
Both players subsequently accidentally fed their weapons to the coffer while dumping in green items picked up - this occurred prior to either reaching 70 and was not discovered until they each reached 70.
Both players were told the equivalent of "tough luck" by technical support because these were donated to guild coffers.
This clearly was not intentional on their part, as they would both prefer to keep the artifact weapon rather than increasing their guild marks by 1 point and increasing the surplus equipment count by 5 points.
What player would expect an item deposited in the bank to be fed to the coffer?
The coffer interface for surplus equipment is pretty annoying and I can easily see any player getting in a hurry and missing that the artifact that they just did 500,000 vigilance quests for is on its way down the toilet. Any player.
Neither of the players are stupid or young or foolish. One player is a disabled American veteran. The other player is an orthopedic surgeon. They're both adults with experience playing games and MMO games in particular.
As a software engineer, I can't imagine this being part of any intelligent design on the behalf of the developers, either.
I am utterly amazed at the indifference that they each were shown by technical support. Is there a minimum Zen purchase that they need to make in order to get assistance? If not, is the answer just "tough luck" to anybody who thinks they're helping out their guild?
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Comments
I'm sure this issue ranks near the top of the ticket type Cryptic gets. I would assume most are legit but they may have limited resources to 'undo' what has been done, hence the 'sorry bro' answer they, and I, initially received. Also, any willingness to help could be exploited by less the scrupulous individuals; something I am sure they are mindful of.
That said, I did get my stuff back thanks to a very helpful tech after I asked to have the issue escalated. I have posted this before and seems appropriate here Hope it works out for them.
.. Teucer (HR) / Maximus Decimus (DC) .. GT: ApexDemon
If it's a bug, then that's another matter but in this case it just sounds like carelessness.
A few days ago I was gonna refine one of my artifacts, barely skipped "refine" and hit "discard"... Luckily, the A button didn't trigger twice with one push as it usually does; otherwise, I would have lost it. Then I kept saying to myself, "next time go slower... SLOWER!"
I recently joined a guild, and whenever I deposit something I ALWAYS read the description of the item I'm giving away... I don't trust the picture anymore.
I am neither here nor there, for I am NevrCene
NevrCene: TRMelisandre: SW
Brienne: GWF
Guild : Mystic Dawn (GH20)