A simple fix to most of the major problems with the game would only take someone with the power to do anything about it to actually play the game. Give this person or a couple persons a level 60 character and tell them to do dungeons using the dungeon finder.
It wouldn't take long for them to find out the problems. The freezing, the loot kicking....chat filters, there are tons of things.
Simply PLAY or TEST your own game...
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All else fails jump in with a party... But seriously having the leader only being able to initiate a vote kick would at least stop the loot boogers who join in at endbosses that just spam boots to kick everyone out to steal your lobby.
I was once 4 manning a dread vault, a rogue, 2 hunters, and a cleric. We were doing great at the 2nd mini boss and some freaking jerkwad rogue jumps into our game and vote kicks our rogue while we were distracted and fighting, it successfully kicked our rogue, this caused murder and mayhem and totally screwed us over. People who just barely join in like that shouldn't be able to try to boot people out who have been there.
Plus if you isolate vote kicking to just the group leader it lets us as your players know who the loot booters actually are because they're the only ones who can initiate a vote to boot and we can just report them.
You will still get kicked though by greedy randoms who see something nice drop though, but it will just take one to get the ball rolling.
There were many good sulutions offered: do not let people who just joined to kick others for like 4- 5 minutes, do not let people spam vote kicks every 3 seconds (put at least 15-30 secs cool down so it would be harder for instance stealers to keep them coming), do not let people initiate vote kicks while a boss fight is taking place and after it is over (at least the final boss one). That is it! No boot & loot, lower instance stealing rates and happy people. But they are busy with generating and introducing "better ideas"... Which made things worse, but hey, who cares, most of the people lost hope anyway.
They are most likely in an xbox live party. The game chat does not work well as soon as you have a third person in the group.
To mute players you need to view xbox profile and mute or unmute from there. If you had not previously muted them on live, your issue is party not game chat.