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Unable to Load after patch

khaymanbbkhaymanbb Member, NW M9 Playtest Posts: 48 Arc User
edited May 2015 in Bug Reports (PC)
I have been receiving a fatal error after loading the patch today. Here is what I keep getting. Any idea on what I need to do so I can log in and play?
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Post edited by khaymanbb on

Comments

  • khaymanbbkhaymanbb Member, NW M9 Playtest Posts: 48 Arc User
    edited May 2015
    Mod, I found a 2013 post and found the fix (Firewall issue with Nod32)...you can delete this :)
  • lightcaster88lightcaster88 Member Posts: 2 Arc User
    edited May 2015
    Slightly different issue but since I am a new member I can't create my own posts. My Neverwinter crashes on the first logo screen after starting the game and crashes back to the desktop. I also get a error saying my direct3d drivers fail and it tries to force me to re-patch the game. Here is the odd part though.... it literally only does this through Steam. If I launch the game through Arc it updates and plays just fine, no crashing and I can play for hours. I launch through Steam? Crash to desktop at first Neverwinter logo. Both are using the same installation and updates though...

    I just deleted the local content from my Steam folder to do a full reinstall and it removed the Arc version as well. I think something is wrong with the code when patching through the launcher and it is interfering with Steam. I checked the file integrity and tried to verify the files like 5 times today and it didn't fix the problem, the only way I could play was through Arc. Anyone else having this problem?

    EDIT: I should also point out that I was playing just fine all yesterday night (5/27/15), it just started this morning after I attempted to update.
  • lightcaster88lightcaster88 Member Posts: 2 Arc User
    edited May 2015
    My Neverwinter crashes on the first logo screen after starting the game and crashes back to the desktop. I also get a error saying my direct3d drivers fail and it tries to force me to re-patch the game. Here is the odd part though.... it literally only does this through Steam. If I launch the game through Arc it updates and plays just fine, no crashing and I can play for hours. I launch through Steam? Crash to desktop at first Neverwinter logo. Both are using the same installation and updates though...

    I think I figured it out? I reinstalled but that fixed nothing, so I launched the game in windowed safe mode and I was able to get in. I then went to options and changed the direct X video card settings from 11 down to 9 and applied the settings. I adjusted the graphics to my liking and saved the settings. Game now works fine.

    As for Ops problem, I don't know how to fix it. If you haven't already, try verifying the files, launch in safe mode or try starting it windowed?
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