Missing bag of holding from heirloom pack

torturedsaint

I bought the heirloom pack while playing on my level 60 character. I got the blue items, the retraining token, the companion, and the extra character slot but didn't notice the bag of holding. I've checked all of my characters inventories, bank, mail, and the rewards claim agent (npc) and still no bag. Is this a known glitch or am I just the unlucky one who got screwed out of a 1000 zen bag? And if it is a known glitch, is there a way to redeem my bag? I mean....I did pay for it.