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My Negative Feedback

jaxcevaaljaxcevaal Member Posts: 63
Before you go locking this thread due to it being a complaint, this is the FEEDBACK forum and I have the right to post negative feedback.
Please do not lock this thread just because it is negative feedback.
First of all, I want active support. I also want in-game admin support.

Second, I want the RIGHT to tell people about the terrible support I have received. I want my situation RESOLVED. I want to know HOW to resolve it. I was told to delete something for a refund, and it didn't happen (this is what happened, it is NOT a direct CS response. If you need to remove this part, go for it, but do not lock the thread please).
Who do I contact? What is a phone number? WHERE is this company even LOCATED?

Third, I want forum moderators to open their privacy and take private messages so that people don't feel the need to post threads for a direct response.

Fourth, I want updates. I want information. What's going on with Lostmauth? What are you working on? What suggestions are actually looked at? What is the plan with the spam? The vote kicks? Is there anything in the works? Or is this the illuminati here that we're trying to get information from? Or do you enjoy seeing 20 posts of the same subject over, and over, and over endlessly?

Anyone have anything to add to this?:cool:
Post edited by jaxcevaal on

Comments

  • eldartheldarth Member Posts: 4,494 Arc User
    edited May 2015
    jaxcevaal wrote: »
    First of all, I want active support. I also want in-game admin support.

    What you want is a SUBSCRIPTION game. Those are almost dead. Welcome to F2P. Enjoy.
  • lewstelamon01lewstelamon01 Member Posts: 7,415 Arc User
    edited May 2015
    I will correct you on a few things:

    Firstly, you are bound by the Rules of Conduct of this board. Nothing is granted to you as a "right". Posting on our boards is a privilege extended to you, conditional upon your acceptance of and adherence to our posted RoC.

    Reposting even portions of responses to CS tickets or requests is expressly prohibited in our Rules of Conduct.

    All moderators have their PMs enabled, so I can't understand why you are unable to contact a moderator. The active board moderators and Community Manager are listed in the opening portions of the Rules of Conduct, as linked above.

    There is no telephone number for support. The only number publicly provided by any source is for billing support ONLY. Any other requests for support through that number will be summarily referred back to the website without further remarks or a response. For the record, the offices of Perfect World Entertainment, Inc. are located in Redwood City, CA. The offices of Cryptic Studios are in Los Gatos, CA, and both Cryptic Studios and Perfect World Entertainment are wholly-owned subsidiaries of Perfect World Co., Ltd.

    Nevertheless, your ONLY recourse of support is through the support website or by email at customerservice@perfectworld.com. As stated in your previous thread, responses take 1-3 days, and may be longer in periods of high volume.

    As we cannot offer customer service or support through the forums, I'll have to close this thread. Splitting the non-support related matters into their own thread would be advisable, but as it stands it cannot remain open.
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