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Forums > Home› Neverwinter Discussion › Bug Reports (Xbox One)
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Not getting Zens

dyantadyanta Member Posts: 1 Arc User
edited April 2015 in Bug Reports (Xbox One)
Hello, I am posting this thread because the zen are not being added to my account. I have already talked to a microsoft represenative about this issue. I just need the zen added to my account please and thank you.

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    tisser202tisser202 Member Posts: 5 Arc User
    edited April 2015
    I am having the same issue i attempted to purchase zen twice today and both times recieved an error message stating failed to contact server, however i recieved a billing confirmation email from microsoft stating that both purchases were secessfully charged to my billing account. I have attempted to log out as well as restart my xbox one and neither resolved the issue. I have submitted a support ticket here is
    The question Reference #150424-002764
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    lewstelamon01lewstelamon01 Member Posts: 7,415 Arc User
    edited April 2015
    As posted by staff earlier:
    yetweallfalldown wrote: »
    We are aware of the issue. Microsoft is having issues with their purchasing system. You can view the status here: https://support.xbox.com/en-US/xbox-live-status
    ROLL TIDE ROLL

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