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Connection to the account server timed out

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  • hivercidehivercide Member, Neverwinter Knight of the Feywild Users Posts: 7 Arc User
    edited March 2015
    Same thing here. From the launcher (using Arc): Unable to authenticate: Connection to the account server timed out

    (Edited: Same issue when I launch directly, without using Arc.)

    Exactly the same for me, both Arc Launcher and direct Launcher gives me the time-out message

    Okay...currently up again for me, let's all hope it stays up! :D
  • query523query523 Member Posts: 1,515 Arc User
    edited March 2015
    l3xi55 wrote: »
    You get what you pay for.
    Yes and no. My philosophy with F2P games is I ask myself, "Would you pay for a sub to this?" When the answer is yes I send them some bucks I mean that money would be going to some other game if I liked it better anyway right? At this point I run dailies on 2 toons and profession farm. Not really exciting enough to open my wallet.
  • mistressphoenixmistressphoenix Member Posts: 369 Arc User
    edited March 2015
    Working for me now.
  • mynaammynaam Member, NW M9 Playtest Posts: 937 Arc User
    edited March 2015
    Thank you for the speedy fix.

    I have some experience with server farms and Things don't always work as planned, but I have to say the speed at which you resolve problems are quite impressive.

    I would just like to take this opportunity to thank you guys for a job well done. :D
    There are more than BIS players in this game
    RIP Real Tiamat, RIP Real Demogorgon RIP real Temple of the spider. Why remove non bis content to give to bis players ????
    FORCING the majority of your player base to play 4 mod old dungeons and trial will have a bad result on player base
    Changes are getting so bad i would rather prefer no new changes (RIP ICE FISHING in winter fest)



  • dyesleedyeslee Member Posts: 307 Arc User
    edited March 2015
    got past authenticate, now getting server timed out on the character login screen.. wont work for live or preview.
    5790248SLdyC.png
  • panderuspanderus Member, NW_CrypticDev, Cryptic Developer Posts: 1,007 Cryptic Developer
    edited March 2015
    We are continuing to investigate, thanks for your patience.
  • tripsofthrymrtripsofthrymr Member, Neverwinter Moderator, NW M9 Playtest Posts: 1,624 Community Moderator
    edited March 2015
    It's working for me and my wife with the client, but not working for either of us with the gateway.
    Caritas Guild Founder (Greycloak Alliance)

    Sci-fi author: The Gods We Make, The Gods We Seek, and Ji-min
  • sadus671sadus671 Member, NW M9 Playtest Posts: 203 Arc User
    edited March 2015
    Don't seem to be able to log into Gateway either.

    Update 11:11am PST - I can log into Game, but not Gateway still.

    Get the message - Login Server Disconnected

    Gateway%20Disconnect.jpg

    I have tried closing my browser, clearing cookies, etc..

    Thanks.
    -= Primary Characters =-

    - Forge (GF)
    - Apocalypse - (DC)
    - Sadus (OP)
    - Fireball (GWF)
    - Ixian (CW)

    Thank you Loadouts for allowing my toons to be all the things... they ever wanted to be....

    Member of Ember Legion
  • uptondarkdiamonduptondarkdiamond Member, NW M9 Playtest Posts: 169 Arc User
    edited March 2015
    I can get into the game but can not log into gateway.
  • d4rthd00fusd4rthd00fus Member Posts: 453 Arc User
    edited March 2015
    I wonder if it was caused by folks changing to alts who needed things from tiamat still when it hit 100%. That's what I did so sorry if I contributed to the account server meltdown :P
  • ucanthandleucanthandle Member Posts: 211 Arc User
    edited March 2015
    and its back.
  • empalasempalas Member, NW M9 Playtest Posts: 802 Arc User
    edited March 2015
    gateway still down for me.
  • myowmyowmyowmyow Member Posts: 1,923 Arc User
    edited March 2015
    It's all good! :)
    SEC! SEC! SEC! SEC! SEC! SEC! SEC! SEC! SEC! SEC! SEC! SEC! SEC! (repeat indefinitely)


    myles08807 said, "Back in my day, we didn't have any of this fancy Mulhorand gear while we were leveling . . . we walked uphill both ways while dying once every five seconds while leveling, and we liked it fine!" . . . Now, get off my lawn, you kids!"
    pointsman said, "I don't rue the game. In fact I don't feel any regret for the game at all."
    looomis said, "I don't like people changing to alts and then bragging about their mains like schizophrenic role players."
  • moriktraskmoriktrask Member Posts: 47 Arc User
    edited March 2015
    Gateway still down for me. Cleared cookies, cache, and tried other browsers.
  • tripsofthrymrtripsofthrymr Member, Neverwinter Moderator, NW M9 Playtest Posts: 1,624 Community Moderator
    edited March 2015
    Gateway is also still down for me.
    Caritas Guild Founder (Greycloak Alliance)

    Sci-fi author: The Gods We Make, The Gods We Seek, and Ji-min
  • megatantrumusmegatantrumus Member Posts: 11 Arc User
    edited March 2015
    Doing my professions and same problem Login Server: Disconnected
  • latnemurtsnilatnemurtsni Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 7 Arc User
    edited March 2015
    sabre10 wrote: »
    I'm also having this issue. Logging into the arc page for support, arc defender has told me that I'm logging in from a new computer..... which I'm not. Successfully completing the defender verification hasn't resolved the issue

    I have the same problem, and it's isolated to my account. What can we do? :(
  • lwedarlwedar Member, NW M9 Playtest Posts: 790 Arc User
    edited March 2015
    same here, no gateway
    "we all love this game and want it to thrive"
  • hfgtfsdfshfgtfsdfs Member Posts: 688 Arc User
    edited March 2015
    Login Server: Disconnected
    ZengiaH@ejziponken
  • rgladiatorgladiato Member, NW M9 Playtest Posts: 313 Arc User
    edited March 2015
    Still "Login Server: Disconnected" for me.
    Nixon the TR
    Give a man a fire and he's warm for the day. But set fire to him and he's warm for the rest of his life.
    o1iHDN0.png?1
  • raistlinmajere00raistlinmajere00 Member, NW M9 Playtest Posts: 176 Arc User
    edited March 2015
    I still get the same problem. I can login but get dc soon after. When I'm logged in, almost all the time "server not responding."
    image
  • tripsofthrymrtripsofthrymr Member, Neverwinter Moderator, NW M9 Playtest Posts: 1,624 Community Moderator
    edited March 2015
    Been all morning... would be nice to get an update.
    Caritas Guild Founder (Greycloak Alliance)

    Sci-fi author: The Gods We Make, The Gods We Seek, and Ji-min
  • empalasempalas Member, NW M9 Playtest Posts: 802 Arc User
    edited March 2015
    Ya the crickets are getting loud...
  • cloudius1978cloudius1978 Member Posts: 292 Arc User
    edited March 2015
    Thanks for looking into this.

    2 server disruptions lately = bye bye Celestial coins (pity though as all my alts are on 6/7). Just needed that 1 more login...
  • tripsofthrymrtripsofthrymr Member, Neverwinter Moderator, NW M9 Playtest Posts: 1,624 Community Moderator
    edited March 2015
    Thanks for looking into this.

    2 server disruptions lately = bye bye Celestial coins (pity though as all my alts are on 6/7). Just needed that 1 more login...

    Most (all?) people were able to log in with the game client within an hour or so of the expected end of maintenance. Don't ride it that close before maintenance (which is the same time every week), just to an extra invoke 6-12 hours or so prior to maintenance so that you have plenty of time to invoke if maintenance goes longer than planned.
    Caritas Guild Founder (Greycloak Alliance)

    Sci-fi author: The Gods We Make, The Gods We Seek, and Ji-min
  • ndiovndiov Member Posts: 71 Arc User
    edited March 2015
    Still down. "Login Server: Disconnected" on phone and PC.
  • tripsofthrymrtripsofthrymr Member, Neverwinter Moderator, NW M9 Playtest Posts: 1,624 Community Moderator
    edited March 2015
    Out of the frying pan...

    Now I cannot load the game client launcher (or the gateway).
    Caritas Guild Founder (Greycloak Alliance)

    Sci-fi author: The Gods We Make, The Gods We Seek, and Ji-min
  • mistressphoenixmistressphoenix Member Posts: 369 Arc User
    edited March 2015
    Down again. I got a lot of what I needed done (despite issues while changing characters.) Finally settled down to do my IWD dailies and it booted me mid-combat. Haven't been able to get back in. That was about 30min ago.
  • tripsofthrymrtripsofthrymr Member, Neverwinter Moderator, NW M9 Playtest Posts: 1,624 Community Moderator
    edited March 2015
    OK Facebook says "The authentication issues have been resolved. Thank you for your patience.", and the last update from Panderus was 4 hours ago.

    It would be nice to get at least a small status update every several hours.
    Caritas Guild Founder (Greycloak Alliance)

    Sci-fi author: The Gods We Make, The Gods We Seek, and Ji-min
This discussion has been closed.