Can the problem when paying from steam please be fixed ?

crixus8000

Every time you pay from steam you have to wait near 2 weeks before you can sell the zen. This is getting very annoying now and making me lose interest fast. Why doe it only happen on steam ? I have tried purchasing it from cryptic site and I had many problems so I prefer to use steam and paypal.

Devs' can this please be fixed ? It's not fair to paying costumers.

sockmunkey

Because Cryptic cant verify purchases from Steam. Its not like you make a charge on Steam, then steam makes a direct charge in your name to Cryptic.

The way I expect it works, is purchases are made to steam and they just get bundled up into one large account that gets settled en mass at the end of each month. Cryptic would have no idea what you individually purchased. Only that there were this many purchases from steam for this amount for the entire month.

str8slayer

crixus8000 wrote: »

Every time you pay from steam you have to wait near 2 weeks before you can sell the zen. This is getting very annoying now and making me lose interest fast. Why doe it only happen on steam ? I have tried purchasing it from cryptic site and I had many problems so I prefer to use steam and paypal.

Devs' can this please be fixed ? It's not fair to paying costumers.

Sorry but there are a lot of scammers out there using stolen credit info to purchase this stuff (and then sell it to you), they're doing this to essentially keep themselves from losing tons of revenue. Not only that but it launders their stolen money if these transactions go through, they're just using games like this for their criminal enterprise.

Also, steam takes a large cut from any games working on their client, PWE/Cryptic would really rather you buy their currency from their client, not steam's (steam has enough money anyway).

damnataanimus

crixus8000 wrote: »

Every time you pay from steam you have to wait near 2 weeks before you can sell the zen. This is getting very annoying now and making me lose interest fast. Why doe it only happen on steam ? I have tried purchasing it from cryptic site and I had many problems so I prefer to use steam and paypal.

Devs' can this please be fixed ? It's not fair to paying costumers.

I use google wallet to buy from the website and it is super fast and easy, with the zen being able to be sold right away if thats what you wish to do with it - perhaps try that?

stah01

It really blows. And whats funny is Steam gives you bonus zen on any purchase amount. So not sure how they have no clue how to handle it. Just disable it if its such a hassle. Why punish your players purchasing zen. Not to mention steam makes it super convenient. Its literally press key.. buy zen and I dont have to exit game.

crixus8000

str8slayer wrote: »

Sorry but there are a lot of scammers out there using stolen credit info to purchase this stuff (and then sell it to you), they're doing this to essentially keep themselves from losing tons of revenue. Not only that but it launders their stolen money if these transactions go through, they're just using games like this for their criminal enterprise.

Also, steam takes a large cut from any games working on their client, PWE/Cryptic would really rather you buy their currency from their client, not steam's (steam has enough money anyway).

I use the same credit card every time.....It should not take 2 weeks to see that I used the same credit card over and over, also I only buy 500 zen per weak so if I stole someones wallet why would I log into steam and buy a small £5 for neverwinter ? that makes no sense lol. They should fix this. It just seems lazy to me.

crixus8000

stah01 wrote: »

It really blows. And whats funny is Steam gives you bonus zen on any purchase amount. So not sure how they have no clue how to handle it. Just disable it if its such a hassle. Why punish your players purchasing zen. Not to mention steam makes it super convenient. Its literally press key.. buy zen and I don't have to exit game.

Exactly why I like purchasing it from steam, you can buy just 500 zen and its so easy and fast. I tried the cryptic site and didn't even bother, it's so much hustle for me to do it....

So now my choice is to get AD very very slow or not spend at all on the game, great.

I'm also just a pvp player btw, I don't enjoy pve much so AD doesn't come easy to me.

ixalmaris

stah01 wrote: »

It really blows. And whats funny is Steam gives you bonus zen on any purchase amount. So not sure how they have no clue how to handle it. Just disable it if its such a hassle. Why punish your players purchasing zen. Not to mention steam makes it super convenient. Its literally press key.. buy zen and I dont have to exit game.

Because when you buy on Steam they take a cut. Thats why Cryptic wants to make it as impractical as possible so you rather buy from them. But they can't disallow buying from Steam completely because much more people use Steam than Arc.

twoedge1

crixus8000 wrote: »

Every time you pay from steam you have to wait near 2 weeks before you can sell the zen. This is getting very annoying now and making me lose interest fast. Why doe it only happen on steam ? I have tried purchasing it from cryptic site and I had many problems so I prefer to use steam and paypal.

Devs' can this please be fixed ? It's not fair to paying costumers.

I've been going though this situation as well. I'm on my third temporary ban. It's not just a one time deal like they state in the patch notes, it's every time you buy Zen through Steam.

They should consider disabling this purchase option until they figure out how to verify people paying through Steam.

mconosrep

Does any other company do this for Steam purchases?

Otherwise I wouldn't hold out much hope since it is hardly in Cryptic's self-interest to prioritize fixing this as if things become too inconvenient then purchasers will have go via PWE so they can avoid Steam taking a cut.

angrysprite

When you buy Zen through Steam (or any other third-party company) it's like writing a check (UK: cheque?) or other I O U Bank note. Steam passes a digital token to Neverwinter 'authorizing' the said amount of Zen Points into your account and Steam takes your money. Cryptic (and ARC/Perfect World) have no record of the transaction other than the digital token and certainly don't have your money yet.

Once or twice a month there is an 'accounting' of what Steam owes Perfect World for all the Zen purchased by all players and one big fat payment is made to Perfect World, minus any commissions Steam keeps. This accounting is only itemized to which players bought what (hence: your funds are now verified). As a side note regarding Zen Purchase promotions: Steam and third party purchases likely don't qualify because of the deep commissions Steam takes, etc. Whatever.

So, when you buy Zen through Steam, your funds have not been verified by Cryptic until they receive that payment from Steam. This is how nefarious scammers work: they rely heavily on this delay. So hence comes the "probation period" for non-verified funds used to buy Zen. And purchasing through Steam does not allow "verification of funds" until Steam sends that money to Perfect World and PW reports that to Cryptic. If it is a bad transaction and the money doesn't come through for whatever reason, there is no way to take back that Zen (and neither will they try, likely some agreement by contract between parties.) Whatever.

I'm not saying this is the de-facto way it works. I'm saying based on my deep experience with running similar agreements in business that this is certainly the mostly likely and logical way it works.

As for the convenience factor: Absolutely. It's a fine set-up with minimal inconvenience if you're buying for yourself to get shinies off the Zen Market. if your goal is to buy Astral Diamonds then you're better off buying direct. So which is more convenient: One-click buying of Zen through Steam, or being able to convert to AD right now by purchasing through the web site?

You decide.

zshikara

There really is not any way they could fix it and still stop the gold spammers. Well, I take that back, steam could stop selling zen and force you to go to the cryptic site. That would be optimal. I use paypal through the official neverwinter site whenever I buy zen and I have had 0 issues. Sure I don't get the bonus zen steam gives away because they buy zen in bulk and then sell it to the steam users, but I also don't have to wait any amount of time before I can sell said zen either.

crixus8000

angrysprite wrote: »

So which is more convenient: One-click buying of Zen through Steam, or being able to convert to AD right now by purchasing through the web site?

You decide.

Its more the choice of being really annoyed or not pay at all, because paying on arc was way too hard and annoying. Thats why mny people use stem because it's nice and easy.

darkstarcrash

How is using Arc hard? I just use Paypal, and after the first time all my info was saved.

Couple clicks, and no probation.

crixus8000

darkstarcrash wrote: »

How is using Arc hard? I just use Paypal, and after the first time all my info was saved.

Couple clicks, and no probation.

Steam is just better....also on steam you have the choice to spend £5, on ark the cheapest is £10 -.- I don't always want to spend that lol, why don't we get choice of how much we want to spend on the game ? Also how much zen do you get for that £10 ? It doesn't tell you on the charge menu.

twoedge1

I find using steam very convenient as well when comparing to other options. It's not that ARC is bad, it's just that steam is very easy to use. It allows you to buy Zen while in game so at any time you need to purchase Zen it's literally is a one button deal. No need to swap between different programs it's integrated into the client.

angrysprite

crixus8000 wrote: »

Its more the choice of being really annoyed or not pay at all, because paying on arc was way too hard and annoying. Thats why mny people use stem because it's nice and easy.

Precisely. Then you've made your decision, now you must live with that. Registering a complaint about it is a moot point. I am not 'trumping' you or attempting to be snarkish, we all have to live with whatever decisions we make and sometimes it's basic choice of one or other, a classic example being which powers you choose to use in your power tray in game.

angrysprite

crixus8000 wrote: »

Steam is just better....also on steam you have the choice to spend £5, on ark the cheapest is £10 -.- I don't always want to spend that lol, why don't we get choice of how much we want to spend on the game ? Also how much zen do you get for that £10 ? It doesn't tell you on the charge menu.

It's better for you. Not for me. But that's fair.

Here's a couple things to keep in mind, though: You can buy as little as 500 Zen at PerfectWorld.com (not ARCgames.com, where the minimum it 1000 Zen). But more importantly: any purchase of Zen through Steam will NOT qualify for promotional items like free Companions and other goodies like the First Time Buyers' pack.

I am NOT debunking Steam (It's a great service for those who like it, I personally don't but that doesn't make me right and everyone else wrong; I get it). I'm just pointing out the drawbacks - as every benefit always has a trade-off drawback.

crixus8000

angrysprite wrote: »

It's better for you. Not for me. But that's fair.

Here's a couple things to keep in mind, though: You can buy as little as 500 Zen at PerfectWorld.com (not ARCgames.com, where the minimum it 1000 Zen). But more importantly: any purchase of Zen through Steam will NOT qualify for promotional items like free Companions and other goodies like the First Time Buyers' pack.

I am NOT debunking Steam (It's a great service for those who like it, I personally don't but that doesn't make me right and everyone else wrong; I get it). I'm just pointing out the drawbacks - as every benefit always has a trade-off drawback.

Thank you for your info, its been very helpful. The arcgames site doesn't tell you much and I don't like the idea of the minimum being 1k zen but I didn't know about perfectworld.com so I will try that, thanks again.

stah01

angrysprite wrote: »

It's better for you. Not for me. But that's fair.

Here's a couple things to keep in mind, though: You can buy as little as 500 Zen at PerfectWorld.com (not ARCgames.com, where the minimum it 1000 Zen). But more importantly: any purchase of Zen through Steam will NOT qualify for promotional items like free Companions and other goodies like the First Time Buyers' pack.

I am NOT debunking Steam (It's a great service for those who like it, I personally don't but that doesn't make me right and everyone else wrong; I get it). I'm just pointing out the drawbacks - as every benefit always has a trade-off drawback.

Perfectworld.com takes you to arcgames.. and I see no 500 zen option. I actually dont use steam often but it is so user friendly. Promotions should count towards it and shouldnt be penalized for using it. I would suggest trying it one time (the process, not a full purchase because you will be penalized) and see what we are talking about. Also the bonus zen on EVERY amount is awesome. Seriously bonus zen on a $5 purchase.. pretty cool.

Sadly because I got on probation for making a $5 purchase, I wont use steam anymore... but I disagree with how they are handling it.

angrysprite

Here's how to get there (to the 'old' Zen purchase site):

At Arcgames.com, click the CHARGE link (takes you here: https://billing.arcgames.com/en/)

On that page, at the bottom there is a link called: "> Already have ZEN? Go to My Wallet" - click that.

This takes you to the "Transfer your Zen" page. Here's the tricky part: at the very top of that page is a tiny link called "Charge your Zen".

Clicking on THAT will take you to the "Old" Charge Zen page (direct link: https://billing.perfectworld.com/charge). (You may want to bookmark this page if you still prefer the Zen Wallet like I do)

Choose your method of payment and the next option allows you to choose as little as $5/500 Zen. It also shows you how much Zen you get per price point and what bonus (if any) you will get, including any special "bonus Zen Sale" amounts on top of that - before you make your purchase.:)

-YOU"RE WELCOME-

HOWEVER, it's kind of a moot point as most will buy $10 or more as a general rule, in which case ARCGames.com is really the way to go. I think the old page exists to remain compatible with some of Perfect World's other games and eventually will go by the wayside.

I personally prefer the "Wallet" concept where all my purchased Zen sits in a "general" account and I manually chooser to transfer certain amounts of Zen from that to different games. Purchasing directly for a specific game is something I do. not. like. at all.

But that's *my* preference and as I've said: there are always "drawback" trade-offs for any benefit.

LOL

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