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Dragon Born Legend wasn't actually on Sale?
doriangreigh
Member, NW M9 Playtest Posts: 707 Arc User
So it seems in another effort to mislead people, the dragon born legend that I wasn't going to buy because it was 100 USD filled with a lot of stuff that was apparently single character only got changed to a lot of account wide items and upgraded quality that was advertised as being "on sale" for 75 USD and would go UP in price when Tyranny was released is still at 75 USD which means when I bought it the pack in fact was NOT on sale but actually normal retail price.
Is this or is this not false advertising? While I can appreciate customer support service in regard to some of my past issues, it appears that I will NOT be compensated for this false and misleading pricing scheme in which I was lead to believe I was getting a 25% discount.
This is aside from the fact that it is now also purchasable via AD through the zen exchange, I am less concerned with this than I am with the fact that it was clearly stated this was on "sale" and it was 25% off and if now in fact the set price is 75 USD I should be entitled to 25% refund of 75 USD which is 18.75 USD or about 1875 zen being added to my account.
Is this pack going up in price after the usual Thursday update? Or did they decide that the pack is indeed only worth 75 USD?
Is this or is this not false advertising? While I can appreciate customer support service in regard to some of my past issues, it appears that I will NOT be compensated for this false and misleading pricing scheme in which I was lead to believe I was getting a 25% discount.
This is aside from the fact that it is now also purchasable via AD through the zen exchange, I am less concerned with this than I am with the fact that it was clearly stated this was on "sale" and it was 25% off and if now in fact the set price is 75 USD I should be entitled to 25% refund of 75 USD which is 18.75 USD or about 1875 zen being added to my account.
Is this pack going up in price after the usual Thursday update? Or did they decide that the pack is indeed only worth 75 USD?
Post edited by doriangreigh on
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Comments
The game provides me a fair amount of entertainment and probably more hours than it should, so spending some money isn't too much of a deal although I heavily disagree with how they price the vast majority.
Having said that, it appears that the point of some big dollar spending is a sense of "exclusivity" and in this particular instance that exclusivity has completely been taken away.
That is seriously telling people that are equivalent of an investor (as we are paying money where others are not) that "we are taking your money but you get nothing in return". I'm pretty certain the investment community would not be very favorable of that, not to mention that is out right lying.
Obviously, they actually listened to the complaints here and kept the pricing down.
So it is a good thing overall, but it does suck that it was made to appear as a "special" deal up front.
myles08807 said, "Back in my day, we didn't have any of this fancy Mulhorand gear while we were leveling . . . we walked uphill both ways while dying once every five seconds while leveling, and we liked it fine!" . . . Now, get off my lawn, you kids!"
pointsman said, "I don't rue the game. In fact I don't feel any regret for the game at all."
looomis said, "I don't like people changing to alts and then bragging about their mains like schizophrenic role players."
This is not an AD sink. The wonderous bazaar and the 10% cut of the auction house are examples of AD sinks.
A ZEN item like this is the EXACTLY OPPOSITE of an AD sink as it removes ZEN from the market.
So it makes ZEN rarer and hence AD worth relatively less (since while the exchange may be capped at 500, by removing 500 ZEN from the pool alleviate it increase the backlog by that much).
They clearly stated that this pack was on "sale" and that the price "would" go up once released so "better act fast". This is how it was presented in the original listings. Calling that a trial is not a proper way to conduct business, if any other business advertised like that they would have tons of complaints at best and at worst a class action lawsuit (depending on size and scope of people making purchases).
As to your statement of wait til the module lands, I again point out that the advertisement clearly stated the price would go UP on release and rather than risk paying 100 I went ahead and bought for 75 (shame on me for actually spend cash). Its their own statements that said this pack would in fact go up and that pricing was "limited time".
Basically it seems every time they run a promo screen shot their listings and save them for future evidence.
My thoughts are that it is good they changed the pack and also placed it in the Zen Store. It is bad that they did not communicate this - as we've seen they have a proven track record of poor and misleading communications which is absurdly unforgivable in a company of this size.
There was a decision made that the pricepoint needed to change and that the pack needed changing (bag/artifact level etc). At that point this should have been communicated clearly to the playerbase as it formed a change to previously advertised material for which they were asking money.
Kinda customer services 101 don't you think??
Communication goes a really long way and this would have helped enormously if they had done so honestly. Said "We've changed the pack and it's pricepoint due to customer feedback, this is what the pack NOW costs and contains." Simples. And perhaps offered a shiny/zen/AD to those who had aleady pre-purchased.
Couldn't have said it any better. If they had just come out and said it and thrown a couple of digital baubles at those those that bought it early, no issues. This is akin to going out of your way to gain negative feelings from your community.
I hope this is true , hopefully if it is the Neverwinter marketing team ( if one exists) have learnt a valuable lesson , if they absolutely HAD to charge money to unlock a race then make it $20 dollars or something for a race unlock , don't add a heap of junk and fluff then charge a ludicrous amount for it.
What makes this even more incomprehensible is that the people that are being alienated are the most valuable customers by far that any MMO can have, namely confirmed per-purchaers.....
That's the point, I guess most people would have loved to buy the new race separately. It's not even that the pack is overpriced, it's just that you feel you buy a bunch of stuff you don't really need/want. In my case it's the fashion sets. Others might feel they don't need the tokens or whatever. And while the dragon-killing stuff (dunno if I'll ever wear them), Glyphs (normal drops) and 30-slot bag (which actually might be the biggest value of the whole pack) are nice, you could live without em. In my eyes it's always a bad idea to package too much.
Be respectful of your comments or they will just go poof and vote with your wallet. Past that you have no recourse
Rule 239: Never be afraid to mislabel a product.
And as they are not refunding money because of this they also follow
Rule 1: Once you have their money, you never give it back.
And people, please. Stop being so naive and think that paying overpriced DLCs is keeping the servers running. Cryptic makes enough money without those sales already. The extra money they squeeze out of you goes directly into their profits and only makes them creating more whale bait instead of fixing stuff.
When you have a seller than delivers sub par products riddled with bugs and issues why would you give them that gold star of success? This misplayed loyalty causes them to believe they do not need to deliver quality because their current sub-par offering is good enough to sell. I think this is beyond fundamentally wrong be it in this case with the dragon pack or anything else with any other company. Would you stick by your cell phone provider if they kept delivering you poor or deceptive service? No, you would stop paying them or pay someone else until they output better quality worth your money.
Maybe if companies bleed a little more in the profits they would be more interested in resolving issues? I know people will never allow this sort of accountability to take place because they are programmed to just toss their money away... but imagine a world where the DD chests worked, the huge list of foundry bugs were worked on, or where 2 major classes did not get back burnered until module 5.
I know this will not happen, but it sure is nice to dream isn't it?
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Tired of running dungeons with exploiters and cheaters? Join the legit channel by visiting http://goo.gl/1zfnTS to apply!
Performing ritual pony sacrifices to Tiamat to earn favor with the RNG Gods since 2014.
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I have the same sentiments. I am staying with Neverwinter for now just because of all the assets I have invested. However, I am never ever going to sign up for another PWE game ever again. I do not approve of their marketing techniques and I do not approve of how they police exploiters (or lack thereof)
Yep, I worked a lot to get all of my stuff I have now and it seems a shame to waste that and not get use out of it and leaving now wouldn't achieve much. High prices, important bugs that don't get fixed soon enough, inefficient systems, changes to screw players, marketing to mislead customers. There's just too much to not support.
these same circular arguments and references to lawsuits have been hashed and rehashed in the first thread that was closed so we're going to shut this down as well. feel free to PM a community manager if you have issues with this decision.