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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Account Hacked and Email Changed

gnizlagnizla Member Posts: 7 Arc User
edited May 2014 in General Discussion (PC)
Dear Neverwinter community,

Our Guildmaster's account (<name removed>) was hacked (this is the second of our 3 GMs who's account gets hacked in the last month..:( ). Last time we were able to solve the problem with a ticket, this time round the hacker has also changed the his email so we really do not know how to solve the situation. :(

Does anyone have any suggestions? Is there anything he can do? Thanks to all for your help and advice!

Rand
Post edited by gnizla on

Comments

  • davide80davide80 Member, Neverwinter Beta Users Posts: 0 Arc User
    edited May 2014
    I confirm what happened, i was live on vocal chat with my hacked friend, and followed the hacker using various characters and selling or sending all valuable items.
    I also opened a ticket support ingame.
  • kvetkvet Member, NW M9 Playtest Posts: 2,700 Arc User
    edited May 2014
    You won't get anything done via the forum unfortunatly, you'll need to contact customer support.

    Sekhmet@kvetchus_
    Guilds: Greycloaks, Blackcloaks, Whitecloaks, Goldcloaks, Browncloaks, Spiritcloaks, Bluecloaks, Silvercloaks, Black Dawn
    Tredecim: The Cloak Alliance
  • gnizlagnizla Member Posts: 7 Arc User
    edited May 2014
    kvet wrote: »
    You won't get anything done via the forum unfortunatly, you'll need to contact customer support.

    But how can he contact them if he can no longer use/access his account, the email has been changed, must he create a new account?
  • ibaffoibaffo Member Posts: 16 Arc User
    edited May 2014
    I was in vocal chat with him while this happened, we saw that person take money from the guildbank and sell his enchantments in real time.
    That was so frustrating :mad:
  • melodywhrmelodywhr Member Posts: 4,220 Arc User
    edited May 2014
    we're sorry to hear that this has happened, however there is nothing that we can do about this at the forum level.

    if you cannot submit a ticket via the support website, then send an email to customerservice@perfectworld.com with the report. make sure you use the original email that was linked to your account.

    if you have further questions, feel free to PM me or any of the community staff.

    good luck!
This discussion has been closed.