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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Neverwinter Account Hacked

skrimshaw72skrimshaw72 Member Posts: 32 Arc User
edited March 2014 in General Discussion (PC)
About an hour ago my neverwinter account was hacked by an unknown user. A few friends of mine were playing and saw my account log in. The user identified themselves as "I'm a hacker" and logged into every one of characters on my account. I have already changed my password on the Arc and filed a ticket with support. I've gone through all my emails looking for one of those "Cryptic Account guard" e-mails, hoping to see where the attacker logged in from but alas there are none. So this hacker has totally bypassed the account guard system and logged into my account just a couple hours ago.
Post edited by Unknown User on

Comments

  • devaneiodevaneio Member Posts: 142 Arc User
    edited March 2014
    I will change my password just in case.
    Thanks.
  • melodywhrmelodywhr Member Posts: 4,220 Arc User
    edited March 2014
    we're sorry that this happened to you, however your only recourse is to do as you have which is to file a support ticket.

    you do not know how you were hacked, but support has better tools to figure that out... so posting this warning on the forums isn't going to help anyone and we'd rather you not try to start a panic about something that is unsubstantiated.

    unfortunately there isn't anything we at the forum level can do to assist with this issue. feel free to PM any of the community team if you have questions.
This discussion has been closed.