Do they still not work? I just bought one...nothing happened. I thought I would just eat the loss and buy another one. Still same thing...nothing happens. Character rename button still grayed out. HALP. Support ticket on its way.
EDIT: NVM you have to log out then change the name on the character select page. No issue. Just realllly bad directions.
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Glad you got it sorted out and I will pass along the feedback.