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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

unable to purchase 19.99 feywild starter pack for 2nd character on account

nhaeraninhaerani Member, Neverwinter Knight of the Feywild Users Posts: 8 Arc User
edited August 2013 in Bug Reports (PC)
so far i have had this problem with two accounts.

i opened a ticket 3 days ago but have gotten no response so i am hoping someone else may have experienced this and found a work around....

here is the story:

i purchased the feywild expansion pack (one time deal) but also wanted the portal hound pet for my first character so i also purchased the 19.99 pack. yay! i get pack and portal hound. :) so far so good, no problems.

created character #2. wanted another portal hound. 19.99 packs say you can purchase multiple times, so...... time to get a second 19.99 starter pack.

i clicked the purchase link. clicking the purchase link is doing "something" because i see the "...waiting for cryptic..." message. the link seems to "time out"....

and then....suddenly i am right back at the initial screen and need to click the purchase link again. ???? being the type "A" person i am, i try again. no go. then i try reaching the purchase link from the blog rather than the main purchase link. tried using different browsers, different computers, even smart phone. cleared caches, cookies, everything. same problem. rinse and repeat. (multiple times)

i have tried this on 2 separate accounts now. (over the course of 3 days) both have the same problem. i can purchase one starter pack but even though i am supposed to have the option of purchasing a second, i can't. according to the support site, ticket volume is high so i have not gotten any sort of response to the ticket i placed.

so i am coming to you for help!! i can't get my portal hound for my second character. :-( and even more disturbing.....cryptic/pwe is not letting me give them any money! very confusing.

tldr=> clicking the purchase link for a second $19.99 feywild starter pack does not work for me.

anyway...thanks for the read and any help or suggestions. :)
Post edited by nhaerani on

Comments

  • ayarwenayarwen Member, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 12 Arc User
    edited August 2013
    Have you gone to the mailbox with your second toon in Protector's enclave after the starting area yet? Usually these packs give you one of everything for every toon on the same account.
    [SIGPIC]http://i1045.photobucket.com/albums/b456/tracer2211/circesigaoa400w.png[/SIGPIC]
  • nhaeraninhaerani Member, Neverwinter Knight of the Feywild Users Posts: 8 Arc User
    edited August 2013
    yes, unfortunately, this pack is limited to one pack per character. it says that in the purchase info, but, like you, i thought maybe i would get lucky and get one item for each character. so, i checked *fingers crossed* just in case....no luck though :(

    thanks for the suggestion though :) much appreciated!
  • nhaeraninhaerani Member, Neverwinter Knight of the Feywild Users Posts: 8 Arc User
    edited August 2013
    just a quick follow up before i leave for work...still no response from my support ticket...

    am i the only one with this problem?

    if so, why with multiple accounts and on 3 separate computers, and with multiple browsers and on a mobile device? it is not a payment issue because it won't even bring up the payment screen, it just reverts to the original "please click here if you are interested in buying"

    i would really like to have a second package for a second character so if someone has a direct link to the purchase page that bypasses the original "clickie" that might help?

    thanks once again. *fingers crossed for some a link or another idea*
  • grefinagrefina Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Knight of the Feywild Users Posts: 0 Arc User
    edited August 2013
    https://billing.perfectworld.com/feywildstarter#

    works for me.. I'm sure support is bogged down with bug reports right now..
  • wownursewownurse Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 0 Arc User
    edited August 2013
    Same thing happening to me. Posted a ticket on it. They got back to me and said they needed more info. Just updated the ticket, will let you know what happens with mine.
  • nhaeraninhaerani Member, Neverwinter Knight of the Feywild Users Posts: 8 Arc User
    edited August 2013
    grefina wrote: »
    https://billing.perfectworld.com/feywildstarter#

    works for me.. I'm sure support is bogged down with bug reports right now..

    thanks for the link! :) unfortunately it leads me right back to the original starter pack page. the purchase page just won't load for me. it worked fine for the first pack but not the second. *shrugs*

    either way, thanks for the link because that is something i couldn't get to for myself. :D
  • nhaeraninhaerani Member, Neverwinter Knight of the Feywild Users Posts: 8 Arc User
    edited August 2013
    wownurse wrote: »
    Same thing happening to me. Posted a ticket on it. They got back to me and said they needed more info. Just updated the ticket, will let you know what happens with mine.

    yes, let me know. i still have not heard anything. would love to hear how they resolve yours. i will post as well, in case they get to mine first. :)
  • nhaeraninhaerani Member, Neverwinter Knight of the Feywild Users Posts: 8 Arc User
    edited August 2013
    anyone had any luck with this being fixed? my support ticket was completely deleted with no response whatsoever. :-( i understand a long wait and can be patient, but it appears they simply ignored and deleted my ticket. and my issue/problem still exists.

    i have no idea what to do at this point and no idea who to contact. if any mods or devs have any input i would be grateful. at thi point i would be happy to siply be acknowledged.

    please help. thanks
  • nhaeraninhaerani Member, Neverwinter Knight of the Feywild Users Posts: 8 Arc User
    edited August 2013
    hi again....just checking again with everyone to see if anyone has had or solved this problem.

    i am still unable to purchase a second starter pack. it seems like the system is erronously reading the pack as a one time purchase (as if it were a guardian, hero, or knight package) thus disabling the purchase link. but no one has responded to me from cryptic/pwe and my ticket was completely deleted. it no longer even exists so chances of hearing back from support are very small. it seems counterintuitive that pwe/cryptic would discourage me spending money on their product?

    i have been very thorough trying everything from my end. different browsers, different computers, different isps, complete system cleaning on several machines. i am feeling a bit ignored at this point and am hoping for some sort of response from someone official. i followed the proper channels and was "erased"

    not sure what the point of this post is at this point except that i don't know what else to do.

    if anyone has succeeding in getting a second $19.99 starter pack purchased, please let me know how you succeeded. i really enjoy this game and want to support it but am finding it somewhat difficult to continue to do so at the moment.

    thanks for your time.
  • nhaeraninhaerani Member, Neverwinter Knight of the Feywild Users Posts: 8 Arc User
    edited August 2013
    wownurse wrote: »
    Same thing happening to me. Posted a ticket on it. They got back to me and said they needed more info. Just updated the ticket, will let you know what happens with mine.

    any word/success with your ticket? mine was deleted into cyberspace with no answer....i am hoping you had better results...maybe i will open another ticket if you did.
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