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Forums > Home› NeverwinterPreview Shard (PC)› NeverwinterPreview - Bug Reports

Feywild Pack bug?

runirerunire Member Posts: 4 Arc User
edited August 2013 in NeverwinterPreview - Bug Reports
I bought the Guardian of the Feywild pack yet can't seem to unlock it to check out the new feywild items
Post edited by runire on

Comments

  • savagedeaconsavagedeacon Member Posts: 219 Arc User
    edited August 2013
    I had your same problem, I solved it by sending a ticket. The support guys were helpfull and, like you can see from my tittle, were able to work it out.:)
    Remember however that most of the items will unlock on live only after 8-22-2013
  • runirerunire Member Posts: 4 Arc User
    edited August 2013
    Yes but you are supposed to be able to preview this stuff on the Preview server...
  • flame12311flame12311 Member, Neverwinter Knight of the Feywild Users Posts: 1 Arc User
    edited August 2013
    I cannot preview my feywild pack it is not showing up, how do I fix this issue
  • terramakterramak Member, Cryptic Developer Posts: 995 Cryptic Developer
    edited August 2013
    Like savagedeacon mentioned, a customer support ticket should help with the immediate issue. I'll see what we can do on our end, but since we're working with game builds, those come in at a less frequent pace. :)

    Thank you for the report!
  • kwsapphirekwsapphire Member, NW M9 Playtest Posts: 671 Arc User
    edited August 2013
    I had to open a support ticket to get my items to show up on Preview as well. In fact, their first reply was "go to [the Purchase Complete page] to complete your transaction" but when I went to the link they gave me, it still said my transaction was pending and to contact them with questions. So I had to reply to the support ticket and say that it was still pending, and /then/ they unlocked the items.

    While I could have waited until 8/22, my concern was that if the items weren't unlocked on preview, they weren't going to unlock on live either. Not sure why some of us are being affected like this, while others got their items without having to open a ticket. Ah well, I had a blast running around on my Unicorn last night, cackling like a mad woman. :D
    qtPt2I
  • s32ialxs32ialx Member, Neverwinter Beta Users, Neverwinter Knight of the Feywild Users Posts: 0 Arc User
    edited August 2013
    Last night? were you there for the live stream aswell? :D I was in the party Jayli Athros :D
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