I had your same problem, I solved it by sending a ticket. The support guys were helpfull and, like you can see from my tittle, were able to work it out.:)
Remember however that most of the items will unlock on live only after 8-22-2013
Like savagedeacon mentioned, a customer support ticket should help with the immediate issue. I'll see what we can do on our end, but since we're working with game builds, those come in at a less frequent pace.
Thank you for the report!
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kwsapphireMember, NW M9 PlaytestPosts: 671Arc User
edited August 2013
I had to open a support ticket to get my items to show up on Preview as well. In fact, their first reply was "go to [the Purchase Complete page] to complete your transaction" but when I went to the link they gave me, it still said my transaction was pending and to contact them with questions. So I had to reply to the support ticket and say that it was still pending, and /then/ they unlocked the items.
While I could have waited until 8/22, my concern was that if the items weren't unlocked on preview, they weren't going to unlock on live either. Not sure why some of us are being affected like this, while others got their items without having to open a ticket. Ah well, I had a blast running around on my Unicorn last night, cackling like a mad woman.
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s32ialxMember, Neverwinter Beta Users, Neverwinter Knight of the Feywild UsersPosts: 0Arc User
edited August 2013
Last night? were you there for the live stream aswell? I was in the party Jayli Athros
Comments
Remember however that most of the items will unlock on live only after 8-22-2013
Thank you for the report!
While I could have waited until 8/22, my concern was that if the items weren't unlocked on preview, they weren't going to unlock on live either. Not sure why some of us are being affected like this, while others got their items without having to open a ticket. Ah well, I had a blast running around on my Unicorn last night, cackling like a mad woman.