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Knight of the Feywild Pack
dardove
Member, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 0 Arc User
I have the knight of the feywild pack and I can't seem to claim the majority of the items. I tried at the normal vendor but nothing.
The only thing I can seem to claim is the moon elf, but I can't seem to create a sun elf.
The only thing I can seem to claim is the moon elf, but I can't seem to create a sun elf.
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Just checked my CP area, and i dont have the "Knight of the feywild" attached to my account also... Just my guardian and hero of the north...
So they've taken the money from my bank and not given me anything?
Try logging out and back in. Knight of the Feywild showed up for me then.
I see it as an option on the character creation screen.
Same goes for NeverwinterPreview. The Moon Elf race isn't available to me at Character Creation. I have the Drow/Menzoberranzan Rogue from the Hero of the North pack, but nothing else beyond that. In-game, my character only has access to the Hero of the North gear from the Reclaim NPC.
I'd surmise all of the above means that my purchase was not properly applied to my account (minimum, I should have access to the forum title) so I tossed a report over to Consumer Service.
Same as me, hopefully the support will get it sorted out with a little haste.
Made a polite, detailed request of it to CS, but got lazy platitudes about the expansion's launch date in return. Doesn't even feel they did more than skim what I wrote.
Tried again. Maybe if I insist they'll get it. Or actually give me a response that indicates they did more than skim/copy-paste. Don't see why I should settle for enjoying less than other people when I invested just as much money as they have, launch date or no. I wouldn't fret about the test environment, it being a test server, but the forum title ISN'T on a test server and was available on purchase to other users.
edit: there, that was better.
Apparently a flow process was not completed during the purchase, and I was forwarded to the billing team.
From the way this sounds, maybe labeling this request from the beginning as "Missing Item" might not have been such a good idea.
Had the same first response, updated the ticket and still waiting for my 2nd reply, really would like to get this sorted out.
There was a webpage when the Checkout was being finished which finalized the purchase, and after a bit of waiting I got the following message: (your_email@email.com is a placeholder)
Except I never got the e-mail. They gave me a link to attempt this again, but the result was the same with no confirmation e-mail in my inbox (or spam folder) to finalize said transaction. So, I asked them if there was another way of completing said purchase.
I'm wondering if the people sharing this problem might not be the same 'minority' that had a problem accessing the PWE support page. If so, that connection could lead to understanding how the problem could be on the billing frontend of the site.
This is exactly the same problem I am having, Support said my account shows it but I never got an email and cannot access any of it, this is getting frustrating!
D&D Home Page - What Class Are You? - Build A Character - D&D Compendium
The money has come out of my Bank according to my online banking, and I have a conformation email as well.
"[FONT=Arial, Helvetica, San-Serif][SIZE=-1]Thank you for making a payment to Perfect World Entertainment! Your transaction details are as follows:
Account Name: mewbrey
Payment Gateway: Moneybookers
Transaction ID: <No looking!>
Date: Tue July 16, 2013 at 8:42 AM PDT
Product: Neverwinter Knight of the Feywild Pack
Amount Paid: 49.99 EUR "[/SIZE][/FONT]"
Really hope they get back to me soon, it's rather disappointing as I've been looking forward to seeing some of the content in this pack.
Since the automatic process at https://billing.perfectworld.com/feywildknight/complete failed, I asked them if there was some other way to apply the product to my account.
A bit later they replied: "I am sorry to hear of the difficulties you were experiencing when trying to activate your Feywild Pack. The Feywild Pack had been manually credited to your account."
And you'll observe I'm now able to use the "Knight of the Feywild" forum title. Also, ingame, I now have access to the Moon Elf race (which is to the bottom right of the race selection screen, captioned as "Sharandar Elves").
Grats! Hopefully they will be able to fix mine as well.....a glimmer of hope
D&D Home Page - What Class Are You? - Build A Character - D&D Compendium
Then on the Support Center page, I clicked the "Contact Us" tab, and then filled in the info on the problem I was experiencing through a form on the next page. In hindsight, the category "Billing Support" was apparently the most contextually correct, and you probably ought to tell them that you have purchased the product, but that it was never applied to your account due to a non-email confirmed transaction pending; then you ask them if it is possible to manually credit it to your account.
If you use the website form, you'll probably get a quick answer since it'll go directly to the people that need to cover your issue. Alternatively, you can also send a ticket via e-mail (pwe1@mailmw.custhelp.com), but that's probably going to be a slower process.
But it just does it's thing that it did when I made the purchase and again
Phone rep told me to reply to email if it's not successful and he will see to it that I get it applied but I replied at 9:55est and they closed 25min before then
I was really mad I did not get my titles right away. -.-
P.S. also paid for my partner to have the KotF pack but her account also did not complete properly and we are waiting to see if they attach her's properly as well.
Look, everyone that has bought the Knight of the Feywild pack and doesn't see the title available in the User CP/Permission Groups probably experienced the same issue I have.
This is probably not a problem that will solve itself just by waiting until the expansion date - this likely was a hiccup with the transaction itself. Then you have to write to Consumer Support (the Billing Team) and get them to understand that during the process on this page -> https://billing.perfectworld.com/feywildknight/complete that you ended up getting a "Transaction Pending" with no e-mail ever getting to your inbox, and that you need them to manually apply it to your account.
many people can already use the race (test shard) and forum title.
if you notice in both examples one of money-brokers (which I assume is skrill) and mine was paypal and as you can see now it did get resolved but again I PHONED them during there open hours and talk to them directly VIA voice. telephone at [URL="tel:1-888-344-4478"]1-888-344-4478[/URL] (phone hours are 10am to 7pm PST). just use Skype with a mic if you can't call 800 numbers free. which anyone in North America can call 800 Numbers for free. i had to log out of the game (for moon elf)and website (for title) to gain access once it was applied.
Duh on my part - thanks for pointing that out. Didn't pay attention to that in the examples. I may have to resort to calling - thanks for the info!
I have very little faith it will even get solved at this point. And even if it does its taken so long to sort out such a simple issue, but I guess they've taken the money out of my bank so they can take all the time they want.
EDIT: I also can't reach the support page. Chrome gives a 'redirect loop' error and IE gives a page cannot be displayed error so I can't file a ticket either.
D&D Home Page - What Class Are You? - Build A Character - D&D Compendium
Thanks! I'm up to the point in my ticket where they responded with a link to click to finalize my purchase as someone else mentioned earlier, which of course did not work. I still haven't gotten the magical email to finalize it. However, it seems they are moving me forward in the process at least.