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Forums > Home› Neverwinter Discussion › General Discussion (PC)

"Perfect" world - WHERE IS MY ZEN!?!?!?

tumadktumadk Member Posts: 0 Arc User
edited June 2013 in General Discussion (PC)
I hate bringing this dispute into the forums - but I start to see this as my only option as the support really has a lot to learn about real support. I actually got a message at one point saying that now your support ticket is over a week old so we just assume you got your problem solved ?!?! wtf - if I said to my own support department that they should just say that to my customers the customers would leave right away and choose another supplier..... I know others who got the same message and same lack of support…..

Basically: I bought ZEN on the home page (perfectworld.com) for real Money - used PayPal - but the ZEN never came into my account on perfectworld.com so I could transfer it into the game after that. I have done it in the past without any problems.

Of course the money IS withdrawn from my credit Card - after 1,5 weeks of struggling to get through to support they just say their system is 100% perfect bulletproof and it must never have been ordered or something along those lines.

Contacted PayPal - they say money have been drawn from my credit card (as I kind of knew from my bank statements) - and that 'Perfect World Europe B.V' also had gotten the money. funny thing is they (PWE) say they never got any.....

So I’m now down €27.99 and left with the only option to try and take further actions against the Company through PayPal if they decide to help.

My question is WTF is this for a kind of service you are running? I know others that haven’t received their ZEN either.

Is this just one big scam? Can you really live with giving such bad customer service?

Best regards
Tue
PS: I kind of guess this post will be deleted as it's bad for business letting other potential buyers know about your service or lack thereof – but I’m just kind of angry that you won’t do anything about the problem. You have until Monday – I guess PayPal will be happy to get a dispute against you.
Post edited by tumadk on

Comments

  • mackehmackeh Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited June 2013
    Just wait until you enter the world of customer support for NW .. then your blood pressure will really rise. Support is NW's hidden boss .. and the drops are ****.
    Mack


    Blue Harvest
  • nullwolf1nullwolf1 Member, Neverwinter Beta Users Posts: 0 Arc User
    edited June 2013
    I'd like to direct your attention to these...
    Zen & Billing Support Forum

    Specifically this post by DarthPanda16
    06-11-2013, 02:03 PM

    Billing is having "fun" with a variety of things in relation to Paypal for the past couple of weeks.

    Send in a ticket or email customerservice@perfectworld.com and they can take care of you.
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  • joebaejoebae Member, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 40
    edited June 2013
    It's hard to believe that support really lacks on that part, good support is the most important aspect of any business, regardless how low the price is.

    If such happened to me I would never use a dime at pw again, rather give some Chinese farmers some rice to eat instead.
  • cesmode8cesmode8 Member Posts: 384 Bounty Hunter
    edited June 2013
    Ive had the same HAMSTER**** responses from PWE customer support myself.

    They dont have the resources to handle the volume, so they resolve tickets. Its HAMSTER. Ive worked in customer service for most of the last decade. This has never been a practiced service. This would not be tolerated. And the managers would be fired. This is unacceptable.
  • joebaejoebae Member, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 40
    edited June 2013
    nullwolf1 wrote: »
    I'd like to direct your attention to these...
    Zen & Billing Support Forum

    Specifically this post by DarthPanda16

    General discussion suites just fine for the post, since it should be in every players interest to know that there are issues.

    PS. You did note that the issues has been escalated trough PW support several times already?
  • theviking2006theviking2006 Member, Neverwinter Beta Users Posts: 817 Bounty Hunter
    edited June 2013
    No one here on the forums will be able to help you. Contact Billing.
  • mackehmackeh Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited June 2013
    theviking2006 wrote: »
    No one here on the forums will be able to help you. Contact Billing.

    QFT .. or Customer Support .. welcome to hell my friend, pull up a chair and join us.
    Mack


    Blue Harvest
  • tumadktumadk Member Posts: 0 Arc User
    edited June 2013
    Well they won't help so this is kinda a warning to everyone else about the lack of service when you use your hard earned real Money at PWE.
  • joebaejoebae Member, Neverwinter Beta Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 40
    edited June 2013
    theviking2006 wrote: »
    No one here on the forums will be able to help you. Contact Billing.

    I bet he already knows that.... but it might help to put some attention upon it and somehow turn on PW's magical brainwaves to start thinking deeper into support.
    PW also should know that to many dispute cases at PayPal will eventually get them closed down from using the service, so it should be in their own ****ing interest to get this sorted out.
  • kabothoriginalkabothoriginal Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 465 Bounty Hunter
    edited June 2013
    Yes, I am having to deal with some junk right now, I was double charged for a purchase of zen I made. I will look at some of the things posted here.
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