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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Poor support in this game

sebokansebokan Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 9 Arc User
edited June 2013 in General Discussion (PC)
Hello, my account was hacked the 19 of may and I send a ticket to support trying to get it back.
It has been almost a month now and I haven't heard anything from them yet.

I spend more than 100$ on the game so far and it's totaly unacceptle that they treat a paying customer that way.
Post edited by sebokan on

Comments

  • clortbagsclortbags Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited June 2013
    sad but true...
  • ambisinisterrambisinisterr Member, Neverwinter Moderator Posts: 10,462 Community Moderator
    edited June 2013
    Sadly all I can do is direct you to the Customer Service Update.

    It's not something that is taken lightly or being ignored. Please remain patient and customer service will get back to you. :)
  • hkiewahkiewa Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 379 Bounty Hunter
    edited June 2013
    It's certainly not being taken at all, let alone lightly. No need to sugarcoat it. The guy has not had a response in ~23 days. That's not acceptable and that is the problem being ignored.
  • linuxx40linuxx40 Member Posts: 47
    edited June 2013
    ambisinisterr wrote: »
    Sadly all I can do is direct you to the Customer Service Update.

    It's not something that is taken lightly or being ignored. Please remain patient and customer service will get back to you. :)

    he has waited 23 days....you should be replying with I will look right into it and get things moving...23 days!!!! **** so bad.
  • ambisinisterrambisinisterr Member, Neverwinter Moderator Posts: 10,462 Community Moderator
    edited June 2013
    linuxx40 wrote: »
    he has waited 23 days....you should be replying with I will look right into it and get things moving...23 days!!!! **** so bad.

    I can't. Our powers are limited to the forums and only to the forums.

    The only other thing he can do is send another ticket because I actually received a response to a ticket I sent about a week ago. In the mean time this thread seems to have been derailed. Best wishes but closed since the forum staff can't do anything to help individual tickets get expedited. :(
This discussion has been closed.