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Account Compromised - Deleted Character - Support Redirect Loop - Absent Response
fauxdieu
Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 0 Arc User
My account got compromised on 5/12.
Within a few hours I saw that my email addressed had been changed.
From what I can tell, the 'only' thing that the hacker did was delete my primary character (I initially thought they had transfered off my founder pack diamonds - apparently not)
While I'm sure I had to have done something stupid to have allowed my account to be compromised... I have no idea how or why the cryptic guard failed to prevent the 'hacker' from logging into my account.
That aside, I've not been able to get assistance from support: When I try to go to support at perfect world it redirect loops and I can't submit a ticket for support.
My wife submitted a support request the day of... and a couple days later got a lackluster response of: We'll look into it.
Now it's been another couple days.
I sent an email to support yesterday - Incident: 130516-002260 (found the email address here). But still haven't gotten any response...
It's killing me that I can't play my primary character. Yes - I'm sure there are a ton of other people with issues out there... but I can't help but think that the support loop issues I'm having are actually preventing me from responding to support so we can move the ball forward.
Within a few hours I saw that my email addressed had been changed.
From what I can tell, the 'only' thing that the hacker did was delete my primary character (I initially thought they had transfered off my founder pack diamonds - apparently not)
While I'm sure I had to have done something stupid to have allowed my account to be compromised... I have no idea how or why the cryptic guard failed to prevent the 'hacker' from logging into my account.
That aside, I've not been able to get assistance from support: When I try to go to support at perfect world it redirect loops and I can't submit a ticket for support.
My wife submitted a support request the day of... and a couple days later got a lackluster response of: We'll look into it.
Now it's been another couple days.
I sent an email to support yesterday - Incident: 130516-002260 (found the email address here). But still haven't gotten any response...
It's killing me that I can't play my primary character. Yes - I'm sure there are a ton of other people with issues out there... but I can't help but think that the support loop issues I'm having are actually preventing me from responding to support so we can move the ball forward.
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Comments
I'm not trying to troll you when I say it would very likely take less time for you to level a completely new character to level 60, than wait for a response to your ticket, that probably won't contain anything you want to hear, anyway.
-Travail.