Bwahahaha!

trueshinso

I have made a ticket about 2 or so days ago, and not gotten a single response. This of course is getting a little irritating, as I paid for a service (an Item) with real money; and I am not receiving said service. The only reason I am getting irritated is due to the fact that as I level more and more the Item "heavy inferno nightmare" will become less of an awesome item once i hit 60, in which case it will be normal for that level. I cannot ride this mount. it tells me I cannot use this power when i click it. I have changed hotkeys and done everything in my power to try to fix it. If you could reset it or make it rideable again, that would be awesome.

Question Reference #130507-001573
Product Level 1: Neverwinter
Date Created: 05/07/2013 12:44 PM <<<<<<<<<<< 2 weeks ago.....
Last Updated: 05/21/2013 04:46 PM
Status: Solved
Connection Type:
Date/Time of Problem:
Character:
Server:

Their Response

Response Via Email (Support Staff 35) 05/21/2013 04:46 PM
Hello

Unfortunately, due to the incredibly high volume of tickets sent in regarding Neverwinter, we have not been able to provide an answer to each ticket that has come to us individually.

You are receiving this automated message to inform you that your current ticket is being closed. We are doing this to prevent your issue from being lost in "Ticket Limbo." We at Perfect World Entertainment are dedicated to providing you with a satisfactory experience both in game, and with regards to Customer Support.

If you are still experiencing the issue that you originally ticketed in about, <<please submit a new ticket to us and an Agent will look in to it as soon as possible.>>

This is an automated message, and any responses will not be received by a Customer Support Agent. Please direct all information to your new ticket.

We're truly sorry for this inconvenience, and we appreciate your patience and understanding as we work towards helping all of our customers to the best of our ability.

ARE YOU KIDDING ME?! this is the third ticket that has been "resolved" with no fix. Come on PWE, this is getting HAMSTER. A bit over 2 weeks now, and you send a bunch trite automated messages... I dont even know what to say anymore...

trueshinso

this is what i get for spending money on a beta... a perfect world beta... stupid me, lol

thedestroyerofal

Give them a bit of time, Theyre probably still working on the AH. I know its frustrating, but i have faith you'll be able to handle it.

kelthas1

thedestroyerofal wrote: »

Give them a bit of time, Theyre probably still working on the AH. I know its frustrating, but i have faith you'll be able to handle it.

Q: Umh yea I bought this new car today and I've noticed that its missing a steering wheel, could I please have it?
A: Sorry this is a new model and the steering wheels will be delivered in a week so keep the faith up!

rawsome83

thedestroyerofal wrote: »

Give them a bit of time, Theyre probably still working on the AH. I know its frustrating, but i have faith you'll be able to handle it.

I've had tickets up way before the AH scandal went down, and i've gotten the cold shoulder too "sorry, we cant help. Ty for patience"

jhenox

Q: I bought this prototype car knowing all the bugs haven't been worked out so that I could use it before it was released.

shaimus88

You're not alone. I leveled up last night and as a result my mount went from being usable to "you cannot use this power". Pretty **** awesome not being able to mount at all. I made a ticket only to log in to a response that directs me to the support section of the website that refuses to load. Well played I'd say.

trueshinso

To Jhenox,

oh yes? They should not have made the zen store available at such an early juncture then, if they hadn't at least gotten the bugs involving the items fixed. All you have to do is look at this AH fiasco, to realize that they released the game too early. It is one thing for there to be bugs, it is another to not get a response from a ******* human being after 2+ weeks. If you do not have anything to say that is relevant to the issue at hand, keep your mouth shut.