Cryptic's greatest strength has always been visual customization. But in NW, it's not only not taken advantage of, it's actually lower than the industry average.
- The armor skin options are laughably tiny. Most armor is 1 set with a piece removed.
- instead of many customizable parts armor is 1 big chunk (shoulders chest legs)
- The fashion is only 3 pieces
- your weapons are invisible when using fashion items.
- there seem to be a tiny handful of fashion options you can earn
- The appearance changing is limited (whereas in CO you can even change the materials of small parts)
- armor cannot be used as fashion.
Visual customization was your greatest strength ever. Why would you just drop it instead of making this the first FANTASY MMO with CO customization level. This IS a PnP IP. it's all about your individual character. Players should not only look very diverse, but even their stances should be different, like CO & STO to match their personalities.
Please play to your strength.