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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Gateway & The "One Time" Confirmation

tadachetadache Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 23 Arc User
edited May 2013 in General Discussion (PC)
Not sure where to put this because the feedback forums seem to be gone. So, apologies if this is the wrong place.

Loving the game and especially loving the Gateway! Thank you for both! :)

Two feedback items about the Gateway:

1. I use the Gateway from both home and the office. Although I understand why the "one time" confirmation email is important, can it actually be limited one time on each computer? I ask it to save the browser, but I still get prompted for the one time confirmation each time I use my home computer and my work computer. I do have cookies enabled in both locations, so it's not a cookie issue.

2. I often get a message that says, "Disconnected from Gateway. Invalid request made by browser." This usually happens when I'm switching between characters. I'm forced to log in again. Not the biggest problem, but hopefully one you can get rid of.

Thanks!
Post edited by tadache on

Comments

  • macmoradinmacmoradin Member Posts: 1 Arc User
    edited May 2013
    tadache wrote: »
    2. I often get a message that says, "Disconnected from Gateway. Invalid request made by browser." This usually happens when I'm switching between characters. I'm forced to log in again.

    Happens to me every 3 to 5 minutes, while in the professions window online. I use my Nexus 7 tablet to work on crafting. Consistently logged out, even if actively using the app. I do not have connection issues anywhere else but this website/profession app.

    Anyone else?
  • griffin230griffin230 Member, Neverwinter Beta Users Posts: 88
    edited May 2013
    tadache wrote: »
    Not sure where to put this because the feedback forums seem to be gone. So, apologies if this is the wrong place.

    Loving the game and especially loving the Gateway! Thank you for both! :)

    Two feedback items about the Gateway:

    1. I use the Gateway from both home and the office. Although I understand why the "one time" confirmation email is important, can it actually be limited one time on each computer? I ask it to save the browser, but I still get prompted for the one time confirmation each time I use my home computer and my work computer. I do have cookies enabled in both locations, so it's not a cookie issue.

    Yeah, I have the same problem. Even though I tick on the option to remember the browser/PC, every time I have to login to the Gateway, I need to enter a "one time code" (yeah, right) and get sent the email with the code. Every single time. It gets pretty annoying after a while.
  • rhoricrhoric Member Posts: 1 Arc User
    edited May 2013
    What web browser are you using. I don't have any issue when I use chrome. In another topic someone was having this issue using internet explorer.
  • duurduur Member, NW M9 Playtest Posts: 112 Arc User
    edited May 2013
    the login code stuff happens every time I use a fresh browser window, in Seamonkey, Firefox, Waterfox, IE8, IE9 and the default android browser.
    even when I stay at home, or stay at work.
    Play for fun, Work to get rich, These two are not compatible!
  • tadachetadache Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 23 Arc User
    edited May 2013
    This happens to me in IE9 and in Safari. I haven't tried Chrome or Firefox.
  • randomdispalynamrandomdispalynam Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users Posts: 162 Bounty Hunter
    edited May 2013
    Sounds like your ISP is switching IP adresses while you are online.

    I am pretty sure the cookie downloaded after verification is for whatever IP you wee on when it was issued. When the game pings you and sees another adress, it will drop another verification on you.

    Gotta love Phishers for this.
    _______________________________________________
    Open Beta is launch. There are no more character wipes.
    Here is list of questions/answers called Frequently Asked Questions (FAQ).
    http://nw.perfectworld.com/about/faq
    http://nw-forum.perfectworld.com/showthread.php?18401-Neverwinter-Extended-FAQ
    If not sure if a thread is posted, try the SEARCH function below:
    http://nw-forum.perfectworld.com/search.php
  • mithrosnomoremithrosnomore Member Posts: 693 Arc User
    edited May 2013
    randomdispalynam wrote: »
    Sounds like your ISP is switching IP adresses while you are online.

    I am pretty sure the cookie downloaded after verification is for whatever IP you wee on when it was issued. When the game pings you and sees another adress, it will drop another verification on you.

    Gotta love Phishers for this.

    I am constantly being sent new "one time" codes, but every confirmation shows me at the exact same IP address. Nothing is changing on my end at all.
  • duurduur Member, NW M9 Playtest Posts: 112 Arc User
    edited May 2013
    If that was the case only.... It's the same IP for almost 2 years now both on my work and at home (verified by myself and checked with the info for the verification of the gateway...
    (I think my servers wouldn't like switching IPs too, and those have no issues)
    Play for fun, Work to get rich, These two are not compatible!
  • griffin230griffin230 Member, Neverwinter Beta Users Posts: 88
    edited May 2013
    Same here. My IP doesn't change, but every time I have to login, I get sent the "one time" code and have to enter it.
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