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GMs - Please take player tickets seriously.
vaelyr
Member Posts: 68
Hi there people
First off, I want to say that I am really enjoying the game so far. I have a lot of fun with the combat mechanics, and you guys already convinced be to throw a good chunk of change your way.
However, I sent in a ticket the other day about not receiving an item from the auction house, and it was very obvious that the GMs barely read my ticket. For the record, I think what happened was my mail from the auction didn't show any item in it, so I accidentally deleted it.
Anyways, I sent in a ticket telling them what happened and asking for a if I could get my item back. This is what I got:
"Hello,
Thank you for taking the time to submit this report.
We would like to encourage you to submit a Bug Report, with your findings, directly to our QA team. This may be done by selecting 'Bug Report' from the list of available help options. Do note that Bug Reports are reviewed by members of the QA team, however you will not be able to edit or view any reported bugs. Additionally, Bug Reports do not receive personalized responses.
Please rest assured that our developers work to resolve all bugs as quickly as possible.
In the future, to help us provide the highest quality service to our players, please use the "Report a Bug" button in the Help and Support menu, rather than "Request GM Help", when reporting possible bugs that may not require immediate intervention by a GM.
Please note:
If you are stuck on a quest, you may need to abandon the quest, leave the quest area, then wait 5 minutes before reaccepting the quest.
Auction House sales are deposited directly into your inventory. This includes Astral Diamonds.
Thank you again and we hope to see you in game soon!"
Come on guys, really? You don't even mention my issue. I'm assuming that I will not be getting my astral diamonds, or the lost item back, which I can live with, although it makes me regret spending my money in the first place if this is the customer service that PWE provides with all their games.
At the very least, address the issue directly and tell me whether I will get getting my **** back.
Anyways, I can't say I'm not going to spend more money on you guys, because I probably will, but that doesn't change the fact that this is a brand new game that just opened, and it already feels like the staff doesn't care that much.
Thanks for reading, sorry for being pissy.
First off, I want to say that I am really enjoying the game so far. I have a lot of fun with the combat mechanics, and you guys already convinced be to throw a good chunk of change your way.
However, I sent in a ticket the other day about not receiving an item from the auction house, and it was very obvious that the GMs barely read my ticket. For the record, I think what happened was my mail from the auction didn't show any item in it, so I accidentally deleted it.
Anyways, I sent in a ticket telling them what happened and asking for a if I could get my item back. This is what I got:
"Hello,
Thank you for taking the time to submit this report.
We would like to encourage you to submit a Bug Report, with your findings, directly to our QA team. This may be done by selecting 'Bug Report' from the list of available help options. Do note that Bug Reports are reviewed by members of the QA team, however you will not be able to edit or view any reported bugs. Additionally, Bug Reports do not receive personalized responses.
Please rest assured that our developers work to resolve all bugs as quickly as possible.
In the future, to help us provide the highest quality service to our players, please use the "Report a Bug" button in the Help and Support menu, rather than "Request GM Help", when reporting possible bugs that may not require immediate intervention by a GM.
Please note:
If you are stuck on a quest, you may need to abandon the quest, leave the quest area, then wait 5 minutes before reaccepting the quest.
Auction House sales are deposited directly into your inventory. This includes Astral Diamonds.
Thank you again and we hope to see you in game soon!"
Come on guys, really? You don't even mention my issue. I'm assuming that I will not be getting my astral diamonds, or the lost item back, which I can live with, although it makes me regret spending my money in the first place if this is the customer service that PWE provides with all their games.
At the very least, address the issue directly and tell me whether I will get getting my **** back.
Anyways, I can't say I'm not going to spend more money on you guys, because I probably will, but that doesn't change the fact that this is a brand new game that just opened, and it already feels like the staff doesn't care that much.
Thanks for reading, sorry for being pissy.
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