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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Account guard on Gateway

mothdrumsmothdrums Member Posts: 62 Arc User
edited May 2013 in General Discussion (PC)
I appreciate the security measures your trying to do. I use my mobile phone and I use my home pc to use gateway . Because its great.

But...quit asking for the one time code. One time means one time. Its hard enough getting it to work on my mobile as it is. Please if your going to do this security measure. Then how about actually remembering the ip address.

Seriously you guys are doing a great job. (but please fix this I officially request it to no longer be used on my account)

Thank you.
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Post edited by mothdrums on

Comments

  • ladonna2013ladonna2013 Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild Users Posts: 52
    edited May 2013
    my problem is that not only does it not provide me a message to enter the one time code, nor a space in which to enter it, but it also does not send me an email containing the code. i guess no more mobile gateway for me. :-(

    using motorola droid 4 with native browser.
  • farligcfarligc Member Posts: 0 Arc User
    edited May 2013
    I tried to log on to the actual game at home on my comp, told me to enter my one time code, still havent received one in 30 minutes.. Guess I cant play tonight.
  • vinnytbvinnytb Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited May 2013
    It often takes multiple hours for me to get the code. Most of the time it's expired and no longer works. Was locked out of the actual game for most of a day. Still can't get the gateway to work at home.
  • wolfzilvawolfzilva Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 167
    edited May 2013
    mothdrums wrote: »
    I appreciate the security measures your trying to do. I use my mobile phone and I use my home pc to use gateway . Because its great.

    But...quit asking for the one time code. One time means one time. Its hard enough getting it to work on my mobile as it is. Please if your going to do this security measure. Then how about actually remembering the ip address.

    Seriously you guys are doing a great job. (but please fix this I officially request it to no longer be used on my account)

    Thank you.

    Not the companies fault if your ip changes from the one they have on record.
  • elessymelessym Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited May 2013
    wolfzilva wrote: »
    Not the companies fault if your ip changes from the one they have on record.

    That's not the only issue. I've had it ask me repeatedly on the same computer with a static IP.
    "Participation in PVP-related activities is so low on an hourly, daily, weekly, and monthly basis that we could in fact just completely take it out of STO and it would not impact the overall number of people [who] log in to the game and play in any significant way." -Gozer, Cryptic PvP Dev
  • vinnytbvinnytb Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited May 2013
    It's not uncommon for an ISP to change your IP daily. And when it can take hours that can make the game completely unplayable for large groups of players. It may not be their "fault" but if they want those players to be able to play/pay they would do well to resolve these kinds of issues soon.
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