I am also having this issue, and I have posted in multiple locations, and as of yet I have gotten no response, has anyone found a solution? I'm going to email the customer support, and see if they'll help then.
The game's launcher is connected to Internet Explorer.
Make sure your Internet Explorer is updated to the latest stable version.
You can try deleting the cookies and caches in Internet Explorer and your default web browser. Make sure cookies are enabled as well.
Please make sure that you have Javascript enabled and Flash installed/enabled in your web browser too. If you have any plugins or AdBlock/No Script-like programs running, you can try disabling those.
Please try adding the website and forum URLs to your firewall and antivirus exception lists if you think something is being blocked.
Please try the following and see if they help resolve your issue as well.
In the Launcher, go to Options and check 'Disable On-Demand' patching. See if this works.
You can then try to 'Force-Verify' to make sure your files are not corrupt or missing.
You can also try to run in Safe Mode as well.
You may have to be on a Windows Admin account, or have Run as Admin access to be able to download, install, update, and run the game. If on Windows Vista or 7, you may have to change the level of your UAC settings or turn them off temporarily.
You may need to uninstall the game, making sure to remove any excess files, then re-install it.
Regards,
Comments
"Greetings Player,
The game's launcher is connected to Internet Explorer.
Make sure your Internet Explorer is updated to the latest stable version.
You can try deleting the cookies and caches in Internet Explorer and your default web browser. Make sure cookies are enabled as well.
Please make sure that you have Javascript enabled and Flash installed/enabled in your web browser too. If you have any plugins or AdBlock/No Script-like programs running, you can try disabling those.
Please try adding the website and forum URLs to your firewall and antivirus exception lists if you think something is being blocked.
Please try the following and see if they help resolve your issue as well.
In the Launcher, go to Options and check 'Disable On-Demand' patching. See if this works.
You can then try to 'Force-Verify' to make sure your files are not corrupt or missing.
You can also try to run in Safe Mode as well.
You may have to be on a Windows Admin account, or have Run as Admin access to be able to download, install, update, and run the game. If on Windows Vista or 7, you may have to change the level of your UAC settings or turn them off temporarily.
You may need to uninstall the game, making sure to remove any excess files, then re-install it.
Regards,
The Perfect World Tech Support Team"