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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Can't play neverwinter beta

jlap231jlap231 Member, Neverwinter Beta Users Posts: 1 Arc User
edited March 2013 in Bug Reports (PC)
I've just got a beta key from mmo. I've redeem it and it now show redemptiom date march 21 beta key week-end 3 mmobomb.I've downloaded the game but when i want to log in...it says: You are unauthorized to play for the moment. Am I doing something wrong?
Post edited by jlap231 on

Comments

  • bjac9bjac9 Member, Neverwinter Beta Users Posts: 88
    edited March 2013
    You got to wait for Friday basically.
  • aswe233aswe233 Member Posts: 5 Arc User
    edited March 2013
    i cant redeem my keyy /cry
  • akolonusakolonus Member, Neverwinter Beta Users Posts: 2 Arc User
    edited March 2013
    Yeah same, is there something wrong with the redeem key URL?

    It keeps sending me to https://my.perfectworld.com/nw/error with the comment: An error has occurred. Please contact customer support.

    I've tried using several browers, turned off my Virus Checkers and excluded the URL's from them, cleared cookies and even tried the redeem key feature on the account page (which asks me to go back to the reddem key for neverwinter)

    This is my second day of trying to redeem my beta key with no success.
  • capra983capra983 Member Posts: 1 Arc User
    edited March 2013
    akolonus wrote: »
    Yeah same, is there something wrong with the redeem key URL?

    It keeps sending me to https://my.perfectworld.com/nw/error with the comment: An error has occurred. Please contact customer support.

    I've tried using several browers, turned off my Virus Checkers and excluded the URL's from them, cleared cookies and even tried the redeem key feature on the account page (which asks me to go back to the reddem key for neverwinter)

    This is my second day of trying to redeem my beta key with no success.
    Same problem here: i've tried to redeem key on two different pc and 3 different browser:Chrome,Firefox and IE8 :(
  • akolonusakolonus Member, Neverwinter Beta Users Posts: 2 Arc User
    edited March 2013
    capra983 wrote: »
    Same problem here: i've tried to redeem key on two different pc and 3 different browser:Chrome,Firefox and IE8 :(

    Ok, I've had a modicum of success however the end product wasnt exactly what I was hoping for. To Explain I made another account with a different email address and a different username Ak0l0nus. This account allowed me to access the redeemkey page, so it seems like the problem lies with the created account and has nothing to do with our systems.

    I will be contacting technical support on this issue to see what they can do about this.

    ALSO: I preloaded the clinet and installed it. Going to the launcher and entered my details [email]akolonus@***.com[/email] and got an invalid username and password error. when I changed the username to [email]Ak0l0nus@***.com[/email], I got in and started downloading a patch. Try this first capra983 with your email, just incase its the account at fault.
  • nikadaemusnikadaemus Member, Neverwinter Beta Users Posts: 201 Bounty Hunter
    edited March 2013
    Have you made a PWE account?

    If not, what are you logging in with? :p

    Make it, wait 30mins then use those credentials with key addition to the patcher login.

    It has to be what you log into the forums as, not your forum name.

    I have 2 acct that work, so not sure what to say after that ..
  • droolintigerdroolintiger Member, Neverwinter Beta Users Posts: 2 Arc User
    edited March 2013
    Everything is fine up until I go to log in. My log in info is fine, I have redeemed a beta key (yesterday) and it says something like 'you are not allowed to play at this time'. Help meh. :p Unless I'm off because of the time difference hehehe.
  • goodlookinmangoodlookinman Member, Neverwinter Beta Users Posts: 1 Arc User
    edited March 2013
    Yeah I've had a similar problem as droolintiger and jlap I thought it worked on weekends? Am I wrong in thinking that?
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