This has happen several times, and I was directed by ARC support to enter the issue into the forum.
Over the last month, my main character, a Rogue, has sunk into the ground as I am fighting. I typically sink into the ground up to the shoulders, and I am stuck in the ground until the fight ends or I am killed. If the fight ends, and I am not killed, I am able to use “/Stuck” to free my character. I cannot identify what causes the issue.
I happened again last night while fighting DemoGorgon. Please see the attached picture that shows my character in the middle to the screen, sunk into the ground up to his shoulders.
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Answers
Sometimes, mounting or unmounting and jumping around CAN resolve it, albeit it looks buggy AF.
Otherwise, a teleport scroll or VIP teleport would mean we simply have to restart a map (normally we lose less than 30 minutes to such).