No screencaps to share as I don't know where my USB drives are.
I have 4 toons and I've observed each of them are locked out of already-opened maps for campaign and endgame adventures. Two cannot access the New Sharandar Campaign at all (campaign's advanced way beyond the opening mission), two are locked out of the River District despite opening those quests ages ago, Same for Barovia, despite starting—and in one case finishing—the campaign.
Any advice that isn't delete my toons & cut my loses?
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Having you been playing all along and suddenly this happens? Or, you have just come back after a long time.
"Return: Fey Crossing" (yellow characters) is meant for a weekly quest but "Fey Crossing" (grey characters) is somehow on top of it. That is the mess they created.