I naturally have contacted support about this, yesterday I had 51, 447 I believe after I bought zen to buy another mote and bought more glyphs of power with AD. I had just done that the day before, the refining process to get to 50, 743. The actual helpful lady in support suggested I mention to the developers here that I had also spent a mote glyphs all the refinement points to refine my stamina bonus enchantment and nothing happened the stats did not go up then at all. Well before I got a chance to just post that issue my stats dropped yesterday afternoon or evening to 44,743 like a 7000 drop which is not acceptable to say the least. I have no step to reproduce other than when I got done trying to get influence for my guild I decided to play Respens game whatever the one who isn't portobellos name is. I did, got nothing no surprise there, went to the tradebar dealers and got some insignias to turn into insignia powder to upgrade insignias and saw that my stats dropped. I was told by the head support guy they can do nothing because so many things can cause your stats to go down. I CHANGED NO GEAR, SAME COMPANION AND MOUNT, I ONLY REFINED A FEW THINGS. How is it frigging possible he can't check that. Anyway I hope a developer will help me because I want my stats back. I am sure you can understand how infuriating it is for ones stats to disappear. That happened when you dropped everyone to 20. It happened again with your wonderful change of enchantments but now that I have finally gotten higher than Ihave been it is not okay. Help please.
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For an analogy, item level is weight, good stat is muscle, bad stat is fat. If you increase your weight by increasing fat, it is usually a bad thing.
https://www.arcgames.com/en/games/neverwinter/news/detail/11481603-combat-rework
Not a guide but some information. Pay attention to the section about 'ratings'.