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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Logout button shutting down

b3yz4deb3yz4de Member Posts: 13 Arc User
in Bug Reports (PC)
When game is launched by STEAM:
Logout button in character screen select and in game (after you press ESC) is shutting the game down
Literally can't get into the game by steam

If not fixed soon this bug report will go to Nvidia to remove Neverwinter from GeoforceNOW since its unplayable

Comments

  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,457 Arc User
    b3yz4de said:

    When game is launched by STEAM:
    Logout button in character screen select and in game (after you press ESC) is shutting the game down
    Literally can't get into the game by steam

    If not fixed soon this bug report will go to Nvidia to remove Neverwinter from GeoforceNOW since its unplayable

    Why don't you just report that to Nvidia? May be the cause is in the other end.
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • regenerderegenerde Member Posts: 3,050 Arc User
    Well, it's a bit strange right now...
    + starting the game through Steam, get a Server not responding/Server disconnect and the client will shut down
    + starting the game directly through the Neverwinter.exe, same SNR/Server disconnect and i can log back in normally
    /confused
    I do believe in killing the messenger...
    Want to know why?
    Because it sends a message!
  • asmongold#0976 asmongold
    asmongold#0976
         Member Posts: 12 Arc User
    Wow dude imagine not being able to log in to play the game, so sad
  • auron#6793 auron
    auron#6793
         Member Posts: 396 Arc User
    can confirm having the same bug. game crashes upon internet drop.
    <div align="center"><img src="https://i.imgur.com/YH9QCXK.png" alt="" /></div></img>
    ▂▃▄▅▆▇█▓▒░ Drac ░▒▓█▇▆▅▄▃▂
    There is supposed to be an image here, but the hamsters took it.
    <div align="center">AKA Draconis of Luskan</div>

    Take a backseat boy. Cause now I'm driving. ~ Give it up - Elizabeth Gilies ft. Ariana Grande

    RIP Foundry: On that day, when the sky fell away, our world came to an end. ~Lifelight
  • asmongold#0976 asmongold
    asmongold#0976
         Member Posts: 12 Arc User
    @devs any fix for this?!
  • asmongold#0976 asmongold
    asmongold#0976
         Member Posts: 12 Arc User
    Hello cryptic studios please fix the game
  • percemerpercemer Member, Neverwinter Moderator Posts: 1,048 Arc User
    Hello,

    After investigation, Cryptic has determined that:

    Steam (or Epic) clients close when you log out or disconnect from the server. That is not technically a bug - it's technically working as intended by programming right now but we are looking at improving the user experience in the future.

    Crashing on log in is an issue. If we can get any feedback that helps address that, it'd be great. We are working from the crash reports and trying to get them solved as soon as possible, but often times player insight is helpful there

    Thank you for your understanding!

    Regards,
    Percemer
    EU Community Manager @ Gearbox Publishing
    ----------
    Neverwinter: Discord - Facebook - Twitter - YouTube - Customer Support - Terms of Service
  • regenerderegenerde Member Posts: 3,050 Arc User
    edited January 2022
    Well, considering how many times i'd get a SNR during the first day on Mod. 22 and the Steam client just shutting down now without letting me log in again directly, i'd say it would be better to go back to how it worked before...

    And sometimes it looks like there's a connection problem between the Steam server and the Cryptic games server, so the problem is not just with NWO, but can also happen with STO or CO. On some days i couldn't even log in through Steam on NWO or STO, i try starting the game but there's only a error message about not getting a connection and that's it, but i could start the Neverwinter.exe or Star Trek Online.exe without any problems, log in and just play the game.
    Post edited by regenerde on
    I do believe in killing the messenger...
    Want to know why?
    Because it sends a message!
  • vaisravana#6288 vaisravana
    vaisravana#6288
         Member Posts: 12 Arc User
    same issue here, can't log into my other account bc the game shuts down when I click logout :(
  • auron#6793 auron
    auron#6793
         Member Posts: 396 Arc User
    percemer said:

    Hello,

    After investigation, Cryptic has determined that:

    Steam (or Epic) clients close when you log out or disconnect from the server. That is not technically a bug - it's technically working as intended by programming right now but we are looking at improving the user experience in the future.

    Crashing on log in is an issue. If we can get any feedback that helps address that, it'd be great. We are working from the crash reports and trying to get them solved as soon as possible, but often times player insight is helpful there

    Thank you for your understanding!

    Regards,
    How can this be "Working as intended"? It takes twice as long to reboot the game after a disconnect as it does to just pop in your password. and with the number of times it drops upon map load this is extremely frustrating.
    <div align="center"><img src="https://i.imgur.com/YH9QCXK.png" alt="" /></div></img>
    ▂▃▄▅▆▇█▓▒░ Drac ░▒▓█▇▆▅▄▃▂
    There is supposed to be an image here, but the hamsters took it.
    <div align="center">AKA Draconis of Luskan</div>

    Take a backseat boy. Cause now I'm driving. ~ Give it up - Elizabeth Gilies ft. Ariana Grande

    RIP Foundry: On that day, when the sky fell away, our world came to an end. ~Lifelight
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,457 Arc User
    edited January 2022
    auron#6793 said:

    percemer said:

    Hello,

    After investigation, Cryptic has determined that:

    Steam (or Epic) clients close when you log out or disconnect from the server. That is not technically a bug - it's technically working as intended by programming right now but we are looking at improving the user experience in the future.

    Crashing on log in is an issue. If we can get any feedback that helps address that, it'd be great. We are working from the crash reports and trying to get them solved as soon as possible, but often times player insight is helpful there

    Thank you for your understanding!

    Regards,
    How can this be "Working as intended"? It takes twice as long to reboot the game after a disconnect as it does to just pop in your password. and with the number of times it drops upon map load this is extremely frustrating.
    Don't use steam/Epic/Arc. Run the executable Neverwinter.exe directly. It works perfectly in this context.
    Less frustration for this problem and many other problems before this.
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • regenerderegenerde Member Posts: 3,050 Arc User
    edited January 2022
    plasticbat said:

    auron#6793 said:

    percemer said:

    Hello,

    After investigation, Cryptic has determined that:

    Steam (or Epic) clients close when you log out or disconnect from the server. That is not technically a bug - it's technically working as intended by programming right now but we are looking at improving the user experience in the future.

    Crashing on log in is an issue. If we can get any feedback that helps address that, it'd be great. We are working from the crash reports and trying to get them solved as soon as possible, but often times player insight is helpful there

    Thank you for your understanding!

    Regards,
    How can this be "Working as intended"? It takes twice as long to reboot the game after a disconnect as it does to just pop in your password. and with the number of times it drops upon map load this is extremely frustrating.
    Don't use steam/Epic/Arc. Run the executable Neverwinter.exe directly. It works perfectly in this context.
    Less frustration for this problem and many other problems before this.
    Well, players that have created their game account through Steam can't go with that option, since they don't have the account name and password for their NWO accounts, which might explain why the Steam client logout was changed to a client shutdown. In some way those players had to restart the game client through Steam for a login anyway...

    @percemer
    Quick question, how can players that have created their game accounts through/with Steam redeem any promotion codes? That's a question i get to read rather often over on the Steam game forum, shouldn't there be an option to log in here with Steam credentials for this or for contacting game support without having to creat an Arc account first?
    I do believe in killing the messenger...
    Want to know why?
    Because it sends a message!
  • regenerderegenerde Member Posts: 3,050 Arc User
    edited February 2022
    Well, same is happening in STO, but they say it's a bug, the day it started there was even a Dev on Earth Stardock asking about this issue - not sure if they're working on a fix over there, since i got disconnected and kicked from the game before i could ask him...

    So, what is it now?

    And will there be a Steam login for around here, so that Steam players can get help from the support without having to create an Arc account first?
    Post edited by regenerde on
    I do believe in killing the messenger...
    Want to know why?
    Because it sends a message!
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