Today's gift not available for me

halfbaked

Some ppl in my guild tell me today's gift is 25 reroll tokens. Myself and some others didn't have it show up in reclaims agent.

arazith07

I don't think the weekly gift comes out until 10am PST (1.5 hours from this post).

halfbaked

I was thinking exactly that until some people in guild told me it's 25 reroll tokens and already claimable!! I'll sit tight till I get home from work and check again.

tribbulater

My brother and I both received the 25 reroll tokens but my nephew's account didn't. It was also odd that when I first checked on my account at around 10:40am EST, it didn't show up, but when I checked again at 11am it was there.

percemer

Greetings,

This issue is currently being investigated. Thanks for your patience!

Regards,

bonbonfiend

Just adding to say that I have the same problem.

myashi08

I also didn't receive

progonitelj

They answered me in ticker for tokens : Hello,

Thank you for your patience, adventurer.

I already received the update from our Senior Game Master, and after investigating the issue further, we were able to replicate it as well on our end. Our development team confirmed that this issue will be addressed right away and you can have the assurance that all affected players will be able to get the reward before the promotion ends. Further updates about it will be posted on the game's news page and forums.

I greatly appreciate your help in reporting this matter to us. In addition, if you encountered other issues related to or similar to this matter, please let me know. Any additional information you provide will be very helpful in our investigation.

Thank you for your patience and understanding.
Regards,
GM Somnolence
Game Master

progonitelj

progonitelj said:

They answered me in ticker for tokens : Hello,

Thank you for your patience, adventurer.

I already received the update from our Senior Game Master, and after investigating the issue further, we were able to replicate it as well on our end. Our development team confirmed that this issue will be addressed right away and you can have the assurance that all affected players will be able to get the reward before the promotion ends. Further updates about it will be posted on the game's news page and forums.

I greatly appreciate your help in reporting this matter to us. In addition, if you encountered other issues related to or similar to this matter, please let me know. Any additional information you provide will be very helpful in our investigation.

Thank you for your patience and understanding.
Regards,
GM Somnolence
Game Master

There is a problem for someone because reroll tokens was in some week i don't know when and that is double prize. There and now. And there is bug. If you collected it once you can't go twice for same reward.

plasticbat

progonitelj said:

progonitelj said:

They answered me in ticker for tokens : Hello,

Thank you for your patience, adventurer.

I already received the update from our Senior Game Master, and after investigating the issue further, we were able to replicate it as well on our end. Our development team confirmed that this issue will be addressed right away and you can have the assurance that all affected players will be able to get the reward before the promotion ends. Further updates about it will be posted on the game's news page and forums.

I greatly appreciate your help in reporting this matter to us. In addition, if you encountered other issues related to or similar to this matter, please let me know. Any additional information you provide will be very helpful in our investigation.

Thank you for your patience and understanding.
Regards,
GM Somnolence
Game Master

There is a problem for someone because reroll tokens was in some week i don't know when and that is double prize. There and now. And there is bug. If you collected it once you can't go twice for same reward.

It should not have anything to do with repeating reward. I got both.

progonitelj

plasticbat said:

progonitelj said:

progonitelj said:

They answered me in ticker for tokens : Hello,

Thank you for your patience, adventurer.

I already received the update from our Senior Game Master, and after investigating the issue further, we were able to replicate it as well on our end. Our development team confirmed that this issue will be addressed right away and you can have the assurance that all affected players will be able to get the reward before the promotion ends. Further updates about it will be posted on the game's news page and forums.

I greatly appreciate your help in reporting this matter to us. In addition, if you encountered other issues related to or similar to this matter, please let me know. Any additional information you provide will be very helpful in our investigation.

Thank you for your patience and understanding.
Regards,
GM Somnolence
Game Master

There is a problem for someone because reroll tokens was in some week i don't know when and that is double prize. There and now. And there is bug. If you collected it once you can't go twice for same reward.

It should not have anything to do with repeating reward. I got both.

I received gift on preview server but nothing on live, my friend open his account on my pc and got gift and i didn't so. Today is sunday if they don't fix that until tuesday. There go rewards

datarider

progonitelj said:

They answered me in ticker for tokens : Hello,

Thank you for your patience, adventurer.

I already received the update from our Senior Game Master, and after investigating the issue further, we were able to replicate it as well on our end. Our development team confirmed that this issue will be addressed right away and you can have the assurance that all affected players will be able to get the reward before the promotion ends. Further updates about it will be posted on the game's news page and forums.

I greatly appreciate your help in reporting this matter to us. In addition, if you encountered other issues related to or similar to this matter, please let me know. Any additional information you provide will be very helpful in our investigation.

Thank you for your patience and understanding.
Regards,
GM Somnolence
Game Master

Nice. Lets hope they just fix by giving everyone this reward again and I can have it again... like last time

paixnidiaris1

Same issue ...i never received 25 reroll tokens on tuesday...neither my guildies...

b3yz4de

new reward comming today but i still was not able to claim 25 reroll tokens

valarmorghulis94

Hello. The problem persists, I can't see the gift, so I can't take it out

progonitelj

Hello,

Thank you for getting back to us, adventurer.

I coordinated again your issue with our Senior Game Master and currently, we are still waiting for an update from our development team. I would like to apologize again for the inconvenience that you had with this matter. On the other hand, you can have the assurance that our team will do its best to have this matter fixed as soon as possible.

As part of our investigation, I will need you to check if you will be able to receive the rewards for this week. If you will still encounter the same problem, please let me know and I will forward the details of your issue to our Senior Game Master. And if you have other concerns or questions, please do not hesitate to inform me. I will be glad to help you further.

I received other gift and no reroll tokens. They sent me this.

paixnidiaris1

When are we going to get them ? Is the claims agent bug fixed yet ?

skulbukol

percemer said:

Greetings,

This issue is currently being investigated. Thanks for your patience!

Regards,

@percemer

What's the update on this one? Some of us have not received it.

baucoin

Looking more and more like we'll just be missing out on this reward. Seeing as we haven't heard anymore about it and they just moved on with another weeks reward. People with VIP really aren't losing much, however it's nice for those without VIP.

c9kami

Hi I also have not received. Almost two weeks but I've been regularly getting feedback when i ask for updates. Was told to share here. :)

percemer

Hello,

I am back with good news; the dev team plan to fix this issue on Thursday.

Due to the nature of this issue, all players will be able to claim 25 Reward Reroll Tokens.

Regards,

plasticbat

percemer said:

Hello,

I am back with good news; the dev team plan to fix this issue on Thursday.

Due to the nature of this issue, all players will be able to claim 25 Reward Reroll Tokens.

Regards,

I somewhat figured it would be solved this way and I also expect some people will still complain about "it is not fair".

datarider

haha it is very fair - I deserve those 50 tokens
their bug "fixing" is top as always