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Can’t receive items in mail

Can’t receive items through the mail system. I have to meet other characters in game and use trade system to receive items.

My first character was deleted but i can still access the class specific artifact from that character. Is this potentially creating the problem?

I had heard something a long time ago about a level requirement for alts to receive mail, and some kind of bug with that. This could also be affecting my account’s inability to receive items through the mail system. None of my characters can receive items in them mail. (Example: guild contest prizes sent to any of my characters are sent back)

Comments

  • armadeonxarmadeonx Member Posts: 4,952 Arc User
    edited September 2021
    If you're asking about level, can I ask what level your toon is?

    The artifact wouldn't block your ability to receive mail afaik.
    Please Do Not Feed The Trolls

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  • Maybe check your settings, you might have block mail on or something
  • duktak#8616 duktak Member Posts: 20 Arc User
    My toons are all level 20.
    I’ll check the settings again. Maybe i changed it by accident but it was ok last time i checked.
  • greywyndgreywynd Member, NW M9 Playtest Posts: 7,083 Arc User
    Is your mail full? There's a limit to how many with attachments you can have.
    I'm not looking for forgiveness, and I'm way past asking permission. Earth just lost her best defender, so we're here to fight. And if you want to stand in our way, we'll fight you too.
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,184 Arc User
    edited September 2021

    Can’t receive items through the mail system. I have to meet other characters in game and use trade system to receive items.

    My first character was deleted but i can still access the class specific artifact from that character. Is this potentially creating the problem?

    I had heard something a long time ago about a level requirement for alts to receive mail, and some kind of bug with that. This could also be affecting my account’s inability to receive items through the mail system. None of my characters can receive items in them mail. (Example: guild contest prizes sent to any of my characters are sent back)

    What do you mean "Can’t receive items through the mail system?

    Fail to mail out with attachment?
    Fail to get stuff from the mail (that already shown in the mailbox)?
    Fail to mail from one account to another account?
    Fail to mail within the same account?
    Some of the above? All of the above?
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • duktak#8616 duktak Member Posts: 20 Arc User
    edited October 2021
    Only time I’ve noticed is when my guild or another player tries to send me something. Like the example i gave.
    I’m told it “bounces back” to the sender.
    I keep my mailbox empty.
  • greywyndgreywynd Member, NW M9 Playtest Posts: 7,083 Arc User
    Are you set to invisible?

    Only other thing I can think of is to contact Support and have them check your character/account to see if it is a glitch.
    I'm not looking for forgiveness, and I'm way past asking permission. Earth just lost her best defender, so we're here to fight. And if you want to stand in our way, we'll fight you too.
  • armadeonxarmadeonx Member Posts: 4,952 Arc User
    I have some questions for you:

    *When it bounces back, does the sender get an error message? (the message may tell us why)
    *What happens if you mail yourself something?
    *Were you able to receive mail normally in the past?
    *Have you changed your gamertag since installing Neverwinter?
    *Does your gamertag contain any non-standard characters?
    *Have you recently adjusted your XBox privacy settings to make them more restricted?

    I asked about the XBox privacy settings as I found they can block in game communications such as guild chat - there's a remote possibility they could affect mail
    Please Do Not Feed The Trolls

    Xael De Armadeon: DC
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    Zohar De Armadeon: TR
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    Barney McRustbucket: GF
    Lt. Thackeray: HR
    Lucius De Armadeon: BD


    Member of Casual Dailies - XBox
  • armadeonxarmadeonx Member Posts: 4,952 Arc User
    Also, you can PM me the charactername@gamertag for one of your toons if you like - I'm also on XBox so I can send you a test mail to see if I get an error message.
    Please Do Not Feed The Trolls

    Xael De Armadeon: DC
    Xane De Armadeon: CW
    Zen De Armadeon: OP
    Zohar De Armadeon: TR
    Chrion De Armadeon: SW
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    Barney McRustbucket: GF
    Lt. Thackeray: HR
    Lucius De Armadeon: BD


    Member of Casual Dailies - XBox
  • duktak#8616 duktak Member Posts: 20 Arc User
    -No error message.
    -I think I’m set to invisible, not sure.
    -Never mailed myself.
    -never had a problem until my first toon was deleted.
    -never changed gamertag nor does it have non-standard characters.

    So it may be because i’m invisible gamer profile i guess?
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,184 Arc User
    edited October 2021

    -No error message.
    -I think I’m set to invisible, not sure.
    -Never mailed myself.
    -never had a problem until my first toon was deleted.
    -never changed gamertag nor does it have non-standard characters.

    So it may be because i’m invisible gamer profile i guess?

    Can you successfully mail to yourself? If no, checking other stuff is moot until that is resolved.
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • armadeonxarmadeonx Member Posts: 4,952 Arc User
    edited October 2021
    Ok, so two things you need to try:

    Firstly, try mailing yourself and see if it is received - keep an eye out for any error messages.

    You should bear in mind that just because someone said you should've received a mail, doesn't necessarily mean the issue is with you until checked & confirmed by yourself and someone else (i.e. it could be a problem with the sender). That's partly why I offered to send a mail to you (spotting an error message was the other reason).

    Once you've checked the above, set yourself to visible and go through all privacy settings and change them to "anyone" (you can change them back later) and recheck if you can receive.

    If you don't get anything useful from the above, try adding the sender to your friends list and ask them to add you too - as a final check.

    Let us know what happens - especially when you mail yourself.
    Please Do Not Feed The Trolls

    Xael De Armadeon: DC
    Xane De Armadeon: CW
    Zen De Armadeon: OP
    Zohar De Armadeon: TR
    Chrion De Armadeon: SW
    Gosti Big Belly: GWF
    Barney McRustbucket: GF
    Lt. Thackeray: HR
    Lucius De Armadeon: BD


    Member of Casual Dailies - XBox
  • duktak#8616 duktak Member Posts: 20 Arc User
    Changed settings.
    Havent tried mailing myself yet.
    Gamer tag: Duk-Tak@RizztlinBaenre
  • armadeonxarmadeonx Member Posts: 4,952 Arc User
    Cool, lmk when you do. I'll send you a test mail today.
    Please Do Not Feed The Trolls

    Xael De Armadeon: DC
    Xane De Armadeon: CW
    Zen De Armadeon: OP
    Zohar De Armadeon: TR
    Chrion De Armadeon: SW
    Gosti Big Belly: GWF
    Barney McRustbucket: GF
    Lt. Thackeray: HR
    Lucius De Armadeon: BD


    Member of Casual Dailies - XBox
  • duktak#8616 duktak Member Posts: 20 Arc User
    It may be up to a week before i can check. But i’ll try to steal some time to get on and look.
  • armadeonxarmadeonx Member Posts: 4,952 Arc User
    Ok thanks for letting me know - I'll send it anyway!
    Please Do Not Feed The Trolls

    Xael De Armadeon: DC
    Xane De Armadeon: CW
    Zen De Armadeon: OP
    Zohar De Armadeon: TR
    Chrion De Armadeon: SW
    Gosti Big Belly: GWF
    Barney McRustbucket: GF
    Lt. Thackeray: HR
    Lucius De Armadeon: BD


    Member of Casual Dailies - XBox
  • armadeonxarmadeonx Member Posts: 4,952 Arc User
    edited October 2021
    Ok, I sent you two mails.

    One with just text and one with a potion. I received no error, no return and my potion was taken from my inventory so the mail system at least believes it went through.

    When you check your mail I do expect you to receive them but also do a test mail to yourself for extra confirmation.

    If you receive my two plus yours it will mean a couple of things:

    * your mail is now working
    * the issue was either with your privacy settings or the person who said they previously sent you things had a problem on their side. You can check this by asking them to send you another mail.
    Please Do Not Feed The Trolls

    Xael De Armadeon: DC
    Xane De Armadeon: CW
    Zen De Armadeon: OP
    Zohar De Armadeon: TR
    Chrion De Armadeon: SW
    Gosti Big Belly: GWF
    Barney McRustbucket: GF
    Lt. Thackeray: HR
    Lucius De Armadeon: BD


    Member of Casual Dailies - XBox
  • duktak#8616 duktak Member Posts: 20 Arc User
    It was from a guild account but yea.
    Sounds like it was my settings.
  • armadeonxarmadeonx Member Posts: 4,952 Arc User
    edited October 2021
    Probably, but I don't know whether it's possible to exclude certain ranks from guild mail. If it is then it could possibly be a guild settings issue.

    It'd be worth asking your guild leader to send another guild mail (or let you know when the next one goes out) to see if you get it.

    *edit: oh it's worth having a look at your guild register - flag it to show offline players and sort by gamertag. Have a look and make sure your deleted toon isn't still listed as that could've potentially caused the bounce back. It's not likely but as it's quick, it's worth a look.
    Please Do Not Feed The Trolls

    Xael De Armadeon: DC
    Xane De Armadeon: CW
    Zen De Armadeon: OP
    Zohar De Armadeon: TR
    Chrion De Armadeon: SW
    Gosti Big Belly: GWF
    Barney McRustbucket: GF
    Lt. Thackeray: HR
    Lucius De Armadeon: BD


    Member of Casual Dailies - XBox
  • duktak#8616 duktak Member Posts: 20 Arc User
    Not guild settings.
    But will ask them to take a look and remove it if it’s there.
  • duktak#8616 duktak Member Posts: 20 Arc User
    Problem seems to be fixed.
  • armadeonxarmadeonx Member Posts: 4,952 Arc User
    Cool
    Please Do Not Feed The Trolls

    Xael De Armadeon: DC
    Xane De Armadeon: CW
    Zen De Armadeon: OP
    Zohar De Armadeon: TR
    Chrion De Armadeon: SW
    Gosti Big Belly: GWF
    Barney McRustbucket: GF
    Lt. Thackeray: HR
    Lucius De Armadeon: BD


    Member of Casual Dailies - XBox
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