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Arc Support issue
captainraj79
Member Posts: 3 Arc User
I have run out of avenues on this and this is the only way left for someone to actually help me.
I ran into a bug where I can't use my quickslots or any items in them - they have a perma 17hour cool down. That meant I couldn't switch loadouts, use or switch consumables around. As a Cleric, I HAD a devout and an aribiter loadout.
I reported the issue to support and I was advised to over write my loadouts with the existing one to resolve the issue. I did that and still experienced the cooldown bug. However, I can at least change loadouts, but still can't change the quickslots. But, now I have two devout cleric loadouts. I asked Arc, kindly, to drop me a retraining token as their advice led to my predicament and they are refusing. They've told me to buy one. I've already spent a ton, way too much really, on this game. And now Arc want me to pay for something they broke by trying to fix a bug in their game?!
I hope one of the community managers can help me out with this. The reference is Ticket #311281. I literally have no other avenues to get help. I don't want to stop playing the game, but if I can't play as an arbiter, I can't play the game.
I ran into a bug where I can't use my quickslots or any items in them - they have a perma 17hour cool down. That meant I couldn't switch loadouts, use or switch consumables around. As a Cleric, I HAD a devout and an aribiter loadout.
I reported the issue to support and I was advised to over write my loadouts with the existing one to resolve the issue. I did that and still experienced the cooldown bug. However, I can at least change loadouts, but still can't change the quickslots. But, now I have two devout cleric loadouts. I asked Arc, kindly, to drop me a retraining token as their advice led to my predicament and they are refusing. They've told me to buy one. I've already spent a ton, way too much really, on this game. And now Arc want me to pay for something they broke by trying to fix a bug in their game?!
I hope one of the community managers can help me out with this. The reference is Ticket #311281. I literally have no other avenues to get help. I don't want to stop playing the game, but if I can't play as an arbiter, I can't play the game.
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https://www.arcgames.com/en/forums/neverwinter#/discussion/1258064/quickslot-cooldown-is-stuck-and-i-cant-change-my-loadout/p1?new=1