As of the current patch, the item level requirement is 18000. However, most players consider that too low. To the game administrators, either 1) increase the item level requirement, or 2) lower the quest difficulty. I joined Neverwinter in 2018 because I enjoy the Ravenloft campaign setting. My item level of June 2020 (after taking a one-year break) is 19000, and that's considered too low by other players when starting the mission, who immediately abandon. I have yet to complete Castle Ravenloft because this item level arrangement appears unfair. Please fix it!
"Feras... Feras... Feras! Ferasans, HOOOOOO!"
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Form your own party, gather up a bunch of your friends/guild members to run Castle Ravenloft. Randoms will often abandon CR just because the effort is not worth the rewards.
By the way the Devs did nerf CR by reducing boss HP and attacks.