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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Customer service

airavis1#8164 airavis1
airavis1#8164
 Member Posts: 44 Arc User
in General Discussion (PC)
over 2 days ago i submitted a ticket to get some help with an item. I had no idea i could not refine the watcher artifact set i worked so hard for on another charecter. I gave my fighter watcher weapon to my pally so he could refine with his points. Even though its not able to be equiped it some how bound to him. I was hoping that a game with that is so expensive to play would at least have the customer service to restore items. I have since then found another fighter artifact weapon. Should i start refining it and unlocking or wait how long for customer service to respond. I got an email saying they received my request but that's it. If this was any other MMORPG game like WOW GW2 FF14 they would have restored my item in less then 24 hours. Its almost impossible to imagine a game so expensive like this cant even accomplish the smallest customer service request.

Comments

  • frozenfirevrfrozenfirevr Member, Neverwinter Moderator, NW M9 Playtest Posts: 1,475 Community Moderator
    It does take a while to get a response, especially so considering the current situation around the world.

    Anyhow, I don't think they'll be restoring it. IIRC you get a specific dialog warning you that the item will be bound to the character if you refine it.
    FrozenFire
  • airavis1#8164 airavis1
    airavis1#8164
         Member Posts: 44 Arc User
    One time in WOW I purchased an heirloomitem and equiped it on the wrong charecter. within less then 24 hours they restored it to the right charecter. There should be no excuses.
  • frozenfirevrfrozenfirevr Member, Neverwinter Moderator, NW M9 Playtest Posts: 1,475 Community Moderator
    airavis1#8164 said:

    One time in WOW I purchased an heirloomitem and equiped it on the wrong charecter. within less then 24 hours they restored it to the right charecter. There should be no excuses.

    That would be done here too. But this isn't the same. The item was not purchased with cash and you explicitly clicked through a warning. They still might restore it as a one-time courtesy, but I wouldn't get my hopes up.
    FrozenFire
  • UnknownUnknown
    This content has been removed.
  • airavis1#8164 airavis1
    airavis1#8164
         Member Posts: 44 Arc User
    just to warn people there is zero customer service in this game. I waited 4 days and gave up. Decided to upgrade the other watcher weapon set i found in the last 4 days again. Your totally on your own in this game so don't lose or misplace items that cost allot. There is no help coming.
  • airavis1#8164 airavis1
    airavis1#8164
         Member Posts: 44 Arc User
    i just got an official email saying they WILL NOT HELP unless its a zen store item. Like i said officialy this game has ZERO customer service.
  • greywyndgreywynd Member, NW M9 Playtest Posts: 7,150 Arc User
    If you want another character to upgrade an item for you, pass the RP stones. Not the item.
    I'm not looking for forgiveness, and I'm way past asking permission. Earth just lost her best defender, so we're here to fight. And if you want to stand in our way, we'll fight you too.
  • hannibalsmith#0854 hannibalsmith
    hannibalsmith#0854
         Member Posts: 149 Arc User
    Or they could create a shared bank slot for RP as they did for AD. Saw this requested some time ago.
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