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Neverwinter Stuck and crash On loading screen [PC]

I start neverwinter and it stays on the loading screen, then it crashes.
My windows is fully updated, the drivers too, help me please, I love this game


  • deanlydeanly Member Posts: 2 New User
    Me too, logged call with support.
  • deanlydeanly Member Posts: 2 New User
    Uninstalled and reinstalled to fix.
  • gindorn27#4853 gindorn27 Member Posts: 2 Arc User
    I have the same. It crashes as it tries to load the Character Select screen.
    Same goes for Star Trek Online. Been over 2 months since I've been able to log in.
    I uninstalled both games,then re-installed both. Problem persists.
    I have Windows 7 Home Premium 64-Bit.
    Dell Inspiron 5520 Laptop
    Intl Core i5-3210M CPU at 2.50Ghz
    8 GB RAM
  • tabichitabichi Member Posts: 1 Arc User
    I am having the same issue.
    I've uninstalled and reinstalled four times, checked and verified files, safe mode didn't work, and all drivers are updated.
    I get codes like this "18d39a" every crash, but each time it's a different serial.
  • lluizinho#1274 lluizinho Member Posts: 2 New User
    tbm estou com o mesmo problema nao consigo entrar no jogo da crash e cada hora um codigo diferente,alguem me ajuda por favor
  • roostert52#4001 roostert52 Member Posts: 10 Arc User
    Every single time there is a big update. Last time it took months before I could play. I've already uninstalled and reinstalled the game, the arc launcher, and video drivers.

    Completely unknown why this happens. Support doesn't know how to fix it.
  • amarylliscandyamarylliscandy Member Posts: 17 Arc User
    edited December 2020
    Edit: Ran into this issue after large update if was the first time I saw it to this degree and it was a bit odd. So i felt the need to look into it even though in most cases after a large patch I give it a few days. Haven't had any issues since.
    Post edited by amarylliscandy on


  • biggzi58#5898 biggzi58 Member Posts: 1 Arc User
    game loads then black screen and thats it..any ideas what i can do 2 fix this?
  • hotfrostwormhotfrostworm Member Posts: 185 Arc User

    game loads then black screen and thats it..any ideas what i can do 2 fix this?

    There is an option to start the game in "safe mode". If you are running Arc or Steam, I recommend you exit out of the launcher. The game is typically stored in C:\Program Files (x86)\Cryptic Studios try to find Neverwinter.exe there or use the file manager to find it.

    Executing Neverwinter.exe normally brings up this screen;

    Notice where is says "Options" on the top right? Click there and this will change.

    Check mark Safe mode, and save, then enter your ID and password. Then the game will load in windowed mode and not full screen. The graphics will be at a bare minimum, assuming this gets you into the game at all. There is too many factors at work here, I am guessing graphics is set too high. Starting the game without Arc or Steam, removes any questions of launcher issues.

    If this fails, my next option would be a full file verification using the "Force Verify" option.
  • someonediessomeonedies Member, NW M9 Playtest Posts: 1,211 Arc User
    Force check verify - fix every software issue. Update GPU drivers, I hope u have no issues with VRAM and RAM reqs.

    also check ..\neverwinter_en\Neverwinter\Live\logs\GameClient\

    make sure ur antivirus software do not block CrashReporterX64.exe/CrashReporter.exe so then devs san read ur crash dumps.

    Also check ..\neverwinter_en\Neverwinter\Live\cache\
    remove shaderCacheNvidiaSm50.hogg and shaderCacheAtiSm50.hogg
    and repatch the game with force verify flag.
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