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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Servers lag

raven#3338 raven
raven#3338
 Member Posts: 290 Arc User
edited January 2020 in Bug Reports (PC)
Please actually DO something finally so that servers are stable. I mean come on, there are not thousands of players playing at any given time, what kind of servers you have that they disconnect, lag, disconnect, lag on and on?? I would expect much more stability in XXI century. It's unnacceptable to be disconnected frequently in expeditions only to get back to Yawning Portal, losing one ME (not that expeditions are worth it anyways, poor drop honestly), not good to be disconnected in the middle of dungeon especially when playing tank or healer, random rubberbanding making firing skills impossible, come on, any tech team out there? This looks like some private home small server bought for fun, definitely not fun for playing -_-

Comments

  • greywyndgreywynd Member, NW M9 Playtest Posts: 7,150 Arc User
    First thing is to take care of what you can from your position.

    Reboot your computer.

    Reboot your router.

    A lot of times those two things will clear up a lot of lag issues.

    Run a tracert to the patch server and see if you're hanging up anywhere between home and the game servers. Usually you'll find a problem with cogent.
    I'm not looking for forgiveness, and I'm way past asking permission. Earth just lost her best defender, so we're here to fight. And if you want to stand in our way, we'll fight you too.
  • UnknownUnknown
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  • rickcase276rickcase276 Member, NW M9 Playtest Posts: 1,404 Arc User
    But the problem is, at any given time, there are hundreds of people playing the game without any issues. So if the issue is isolated it is much more difficult for them to be able to do anything about it on their end either. That is why most of the times it can't/won't be fixed.
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,399 Arc User
    edited January 2020
    raven#3338 said:

    greywynd said:

    First thing is to take care of what you can from your position.

    Reboot your computer.

    Reboot your router.

    A lot of times those two things will clear up a lot of lag issues.

    Run a tracert to the patch server and see if you're hanging up anywhere between home and the game servers. Usually you'll find a problem with cogent.

    Please, don't. I wouldn't report it on forum if I hadn't done everything I could to ensure all is fine on my end.

    There is your end, Cryptic end and many hops in between.
    You think your end is good. Cryptic thinks its end is good.
    There is nothing both side can do with whatever in between.
    greywynd's suggestion is to check if there is some issue in between.

    I personally do not have any disconnect for months. The only lag/rubberband that happened in months was in Winter Festival area when the instance was filled with people.
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • smjester7smjester7 Member, NW M9 Playtest Posts: 89 Arc User
    edited January 2020
    Yes, lag sucks and if there is a bottleneck somewhere it is hard to do anything about it. That being said, I can't even log in. Router reset, WAP reset, and I have almost 60Mbps download speed/6Mbps upload. I have also flushed my routing tables, just in case.

    My issue appears to be with Akamai and mailout.perfectworld.com:

    Tracing route to pwigc4.perfectworld.com [66.151.133.70]
    over a maximum of 30 hops:

    1 5 ms 9 ms 3 ms 192.168.0.1
    2 13 ms 11 ms 12 ms 10.30.0.1
    3 15 ms 11 ms 11 ms xxxxxxxxxxxxxxxxxxxxxxxxxxx
    4 15 ms 11 ms 16 ms xxxxxxxxxxxxxxxxxxxxxxxxxxx
    5 17 ms 14 ms 17 ms xxxxxxxxxxxxxxxxxxxxxxxxxxx
    6 17 ms 11 ms 16 ms xxxxxxxxxxxxxxxxxxxxxxxxxxx
    7 32 ms 24 ms 29 ms xxxxxxxxxxxxxxxxxxxxxxxxxxx
    8 15 ms 18 ms 18 ms xxxxxxxxxxxxxxxxxxxxxxxxxxx
    9 16 ms 18 ms 18 ms v516.core1.stl1.he.net [184.105.18.185]
    10 25 ms 21 ms 26 ms 100ge5-1.core2.chi1.he.net [184.105.213.237]
    11 22 ms 26 ms 29 ms akamai.prolexic.com [208.115.136.35]
    12 24 ms 28 ms 21 ms po110.bs-a.sech-ord.netarch.akamai.com [23.57.98.243]
    13 27 ms 22 ms 26 ms a72-52-1-149.deploy.static.akamaitechnologies.com [72.52.1.149]
    14 21 ms 27 ms 21 ms ae120.access-a.sech-ord.netarch.akamai.com [23.57.98.249]
    15 105 ms 93 ms 116 ms ae156-2220.access-a.sech-iad.netarch.akamai.com [23.211.114.15]
    16 92 ms 91 ms 98 ms a209-200-169-126.deploy.static.akamaitechnologies.com [209.200.169.126]
    17 * 92 ms * mailout.perfectworld.com [66.151.133.196]
    18 94 ms 88 ms 89 ms 66.151.133.193
    19 91 ms 92 ms 94 ms mailout.perfectworld.com [66.151.133.196]
    20 92 ms 88 ms 89 ms 66.151.133.193
    21 92 ms 91 ms 89 ms mailout.perfectworld.com [66.151.133.196]
    22 95 ms 96 ms 129 ms 66.151.133.193
    23 92 ms 91 ms 91 ms mailout.perfectworld.com [66.151.133.196]
    24 91 ms 88 ms 124 ms 66.151.133.193
    25 93 ms 91 ms 94 ms mailout.perfectworld.com [66.151.133.196]
    26 90 ms 89 ms 104 ms 66.151.133.193
    27 93 ms 201 ms 94 ms mailout.perfectworld.com [66.151.133.196]
    28 90 ms 91 ms 89 ms 66.151.133.193
    29 91 ms 92 ms 96 ms mailout.perfectworld.com [66.151.133.196]
    30 92 ms 91 ms 88 ms 66.151.133.193

    Trace complete.

    Looks like it is on Cryptic's end, or am I missing something?
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,399 Arc User
    edited January 2020
    smjester7 said:

    Yes, lag sucks and if there is a bottleneck somewhere it is hard to do anything about it. That being said, I can't even log in. Router reset, WAP reset, and I have almost 60Mbps download speed/6Mbps upload. I have also flushed my routing tables, just in case.

    My issue appears to be with Akamai and mailout.perfectworld.com:

    Tracing route to pwigc4.perfectworld.com [66.151.133.70]

    Not sure why you tracert to pwigc4.perfectworld.com.

    The suggested server to do tracert is patchserver.crypticstudios.com.

    https://support.arcgames.com/hc/en-us/articles/360017784333
    https://support.arcgames.com/hc/en-us/articles/360017622954-Performing-a-traceroute-tracert-

    Tracing route to patchserver.crypticstudios.com [208.95.184.200]
    over a maximum of 30 hops:

    .......
    10 24 ms 27 ms 27 ms 208.184.23.222.IPYX-143212-001-ZYO.zip.zayo.com [208.184.23.222]
    11 24 ms 25 ms 27 ms po110.bs-b.sech-lga.netarch.akamai.com [23.57.97.245]
    12 23 ms 26 ms 25 ms a72-52-1-139.deploy.static.akamaitechnologies.com [72.52.1.139]
    13 24 ms 26 ms 24 ms ae121.access-a.sech-lga.netarch.akamai.com [23.57.97.251]
    14 171 ms 176 ms 191 ms 93.191.173.130
    15 40 ms 41 ms 41 ms a209-200-147-156.deploy.static.akamaitechnologies.com [209.200.147.156]
    16 52 ms 42 ms 42 ms 198.49.243.237
    17 42 ms 41 ms 38 ms patchserver.crypticstudios.com [208.95.184.200]

    Trace complete.

    Note that the IP address subnet is totally different. I don't know where you went to.

    Mine goes to crypticstudios.com. 208.95.184.
    Yours went to perfectworld.com. 66.151.133.

    Using DNS reverse lookup, 66.151.133.70 cannot be found.
    208.95.184.200 yields patchserver.crypticstudios.com as expected.
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • smjester7smjester7 Member, NW M9 Playtest Posts: 89 Arc User
    edited January 2020
    Thanks, I thought the address was a bit iffy. I got it from here:

    https://www.arcgames.com/en/forums/pwi/#/discussion/1194404/traceroute-pinging-the-internet-and-you

    Guess it was old data (and PWI)

    I used 208.95.184.200 and got this:

    1 3 ms 7 ms 2 ms 192.168.0.1
    2 24 ms 20 ms 16 ms 10.30.0.1
    3 13 ms 11 ms 15 ms xxxxxxxxxxxxxxxxxxxxxxxxxxx
    4 13 ms 12 ms 14 ms xxxxxxxxxxxxxxxxxxxxxxxxxxx
    5 13 ms 18 ms 12 ms xxxxxxxxxxxxxxxxxxxxxxxxxxx
    6 17 ms 12 ms 11 ms sllvmoncs1-be1.fidnet.com [216.229.73.142]
    7 19 ms 18 ms 20 ms stlsmoncs2-be2.fidnet.com [216.229.73.136]
    8 15 ms 17 ms 16 ms stlsmo2-be15.fidnet.com [216.229.73.139]
    9 18 ms 17 ms 16 ms v516.core1.stl1.he.net [184.105.18.185]
    10 25 ms 29 ms 25 ms 100ge5-1.core2.chi1.he.net [184.105.213.237]
    11 24 ms 30 ms 28 ms akamai.prolexic.com [208.115.136.35]
    12 27 ms 29 ms 59 ms po110.bs-b.sech-ord.netarch.akamai.com [23.57.98.245]
    13 26 ms 27 ms 23 ms a72-52-1-145.deploy.static.akamaitechnologies.com [72.52.1.145]
    14 25 ms 21 ms 27 ms ae121.access-a.sech-ord.netarch.akamai.com [23.57.98.251]
    15 133 ms 129 ms 141 ms 93.191.173.221
    16 53 ms 54 ms 93 ms a209-200-147-156.deploy.static.akamaitechnologies.com [209.200.147.156]
    17 62 ms 52 ms 58 ms 198.49.243.237
    18 53 ms 56 ms * 208.95.184.200
    19 50 ms 50 ms 55 ms 208.95.184.200

    don't know what's going on, tried two different computers.

    I switched to the US proxy in the options dropdown and that seems to have worked.
    Post edited by smjester7 on
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