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Forums > Home› NeverwinterPreview Shard (PC)› NeverwinterPreview - Bug Reports

What is Cryptic’s email address?

boogie#3569 boogie
boogie#3569
 Member Posts: 1 Arc User
in NeverwinterPreview - Bug Reports
I had stones disappear on me after I canceled refinement attempt that I wasnt suppose to be able to do in the first place. Spent $30 to get zen and Astro diamond and I would like to see if they can give me back my stones.

Comments

  • nic1985nic1985 Member, NW M9 Playtest Posts: 416 Arc User
    @boogie I think you have to go thru Support for such incidents, as they would have to look at your game logs/etc.

    https://support.arcgames.com/hc/en-us

    The above link, once you complete there should be an instant email with ticket number indicating you will be contacted by support.
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    edited November 2019
    If you are unable to get there via the support site that @nic1985 linked, you can try sending an email to customerservice@perfectworld.com. Do not send them (or anyone!) your password.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
    kuI2v8l.png
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