I noticed this X-Box patch note: "Players can now properly purchase 1000 Rough Astral Diamonds for 300 Seals at all appropriate seal vendors."
... so that went live on Tuesday for XB players, but PC players still can't spend Mountain Seals? That seems like a bug worth reporting.
Mountain seals still can't be traded for AD. They are still the only Seals in the history of Neverwinter that can't be.
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https://www.arcgames.com/en/games/neverwinter/news/detail/11285493
It was about the "all" in the "... at all appropriate seal vendors".
Seal store did not always have rAD to begin with.