So was looking through the Folders for Neverwinter and found a possible issue, Seems they are still using Direct X 9 or 9C, and have not gone to what other game makers have Direct X 10 or even 11, and anyone running Windows 10 have only Open GL no real Direct 3D 12 like its claimed to. Diect X 11 is in Windows 7 even 8, and why haven't you updated to Direct 3D 11 and make it a Option on Install as some may only have Direct 3D 9 Video cards still. Maybe this is why the Game can't seem to stay right.
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Do you see anybody else come into your threads and pointed out they have the same problem as yours? If it is a common issue, you would see many saying the same thing as yours.